Field Services Technician

Iron Bow Technologies
United States, Virginia, Glen Allen
Nov 11, 2025
Iron Bow Technologies is for people who believe trust is paramount, transformation is embraced, and the future is here, because "What we do matters!" We are a next generation solutions provider, delivering mission success across government, healthcare, and commercial industries. Iron Bow relies on our passionate people, long standing partnerships, and strategic thinking to solve your most critical challenges. Whether we team with clients, colleagues, or partners, we put each other first. It's The Iron Bow Way. THE HIGH LEVEL IT Support Technician will be responsible for direct end user technical support for the Virginia Information Technology Agency (VITA) contract by providing comprehensive IT support for end users at customer sites throughout Virginia and the surrounding areas. Installs, maintains, and repairs products such as equipment, integrated systems, and software at the client and/or field locations. Instructs customers in equipment operation, provides technical assistance, performs preventative maintenance, troubleshoots equipment for malfunctions to eliminate problem in minimum time. WHAT YOU'LL BE DOING Provide technical / IT support for Commonwealth of Virginia Perform routine maintenance on customer's assets Provide comprehensive and timely resolution of all IT issues Responsible for system updates, ticketing and asset management Perform break/fix software & hardware support (including OEM-certified warranty repair) Execution of asset disposal activities Training on new products and services Support of end users that remotely access services (including shipping replacement devices, leveraging 3rd party hardware repair or other forms of onsite support) Resolution of issues involving business applications on and off premise (e.g. cloud) Provide support remotely via remote administration tools as well as onsite / desk side Support tasks include end user device configurations Imaging of Commonwealth devices May collaborate with vendors to provide technical insight Provide support for Windows 10/11 & MAC operating systems, software/application support, troubleshooting, diagnostics, repairs, system restorations, etc. Provide after hours and weekend support as needed WHAT YOU BRING TO THE TABLE You have a high school diploma (or equivalent experience) and 2-3 years of IT support or field service experience. You've performed OS upgrades, updates, and patching to maintain system security and stability. You provided VPN and remote access support, troubleshooting connectivity and authentication issues. You maintained accurate asset management records, including inventory updates and hardware tracking. You diagnosed and resolve technical issues across desktops, laptops, and mobile endpoints. You performed troubleshooting independently with minimal supervision. You've managed your time effectively to prioritize tasks and meet service expectations. You created clear, accurate technical documentation for processes and solutions. You're available for frequent travel and have reliable transportation. You have a valid driver's license. You can lift up to 30 pounds and perform detailed manual assembly or repair tasks. You can pass VITA, Department of Corrections, and Virginia State Police background checks. TRAVEL REQUIREMENTS This position has a strong preference for candidates based in Glen Allen, VA and will require 25% travel. WHY YOU'LL LOVE IT You get to be a creative, problem solver in a dynamic, fast paced environment while working with various technologies. Iron Bow is rapidly growing and with growth comes opportunity for all. There is palpable energy and momentum across the company that is easy to tap into and be inspired by. Be a part of organizational transformation. Now's the time to join. Iron Bow is redesigning the customer and employee experience. This new approach elevates all and truly enables success. #LI-PD1 #LI-ONSITE OUR EQUAL OPPORTUNITY EMPLOYER COMMITMENT Iron Bow Technologies is an Equal Opportunity Employer and is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at Iron Bow are based on relevant business considerations, such as operational needs, job requirements and individual qualifications, without regard to race, color, religion, sex, sexual orientation, gender identity and/or gender expression, pregnancy, national origin, age, disability, status as a protected veteran or any other characteristic prohibited by law.Iron Bow will not tolerate discrimination or harassment based on any of these characteristics.