Training Content Developer

Staffmark Workforce Solutions offers this exciting contract opportunity at a global leader in electronics, mobile devices, and appliances, located in Plano, TX.

Training Content Developer

Top Skills:

1. Technical Writing
2. Knowledge of LMS systems
3. Mobile Repair knowledge

Summary:

Training Content Developer- Create and manage technical training content for new-hire, ongoing, and ad-hoc training requests for any employee who provides service in the care organization.

Responsibilities:

• Develop and manage content for new-hire and ongoing technical training for all levels of in-store staff and call center agents.
• Maintain up-to-date knowledge of applicable repair standards and processes.
• Strong knowledge of adult learning theory, instructional design, meaningful measurement and evaluation, and multiple learning formats.
• Demonstrate competency in both oral and written communication for internal and external personnel at all levels, especially in customer support product training programs, repair order work, and troubleshooting activities.
• Utilize internal community to share improvements and experiences in product troubleshooting, failure analysis, diagnostics, and repair techniques.
• Assist in the design and assembly of training materials. Develop content for specific client products and technology-focused training modules.
• Responsible for daily customer satisfaction with the company's post-sales support activities for product handling.
• Provide assistance to team members when needed or required.
• Applies advanced technical knowledge of departmental principles and procedures, including advanced root cause analysis and reporting.
• Collaborate with team members and subject matter experts to produce accurate and meaningful support materials that provide a differentiator with our competitor OEMs.
• Assist with calibrating and maintaining test equipment, test cables, and ESD safety equipment in accordance with calibration standards and compliance procedures; perform minor repairs, replacement, or calibration of equipment or initiate contract repair or replacement orders.
• Performs work within company and regulatory guidelines.
• Collaborate with all stakeholders in order to tailor training to best fit the needs of the team.
• Manage the creation and implementation of a variety of different training methods, including hands-on, blended, digital, technical, and train-the-trainer.
• Understand that our internal customers are fully supported.
• Identify opportunities for improvement or areas of excellence within programs; report findings to senior partners.
• Effectively train on how to create an exciting experience for consumers.
• Innovate new and fun ways to engage the team in training and development activities.
• Build strong relationships with business partners, account teams, internal management, etc.
• Effectively design/implement training materials to enhance the overall learning experience.
• Manage web-based training content within the respective CMS and/or LMS.
• Build, run, and analyze training content reports for completion data as well as content improvement opportunities.

Requirements:

• Analyzed the standards set by industry to design and develop curriculum to ensure learners' success in the course(s)
• Implemented carefully planned lessons for each learner
• Differentiated teaching techniques to reach learners with different learning styles
• Used formative assessments to adjust lessons to the needs of each class while staying on track to complete the course curriculum
• Analyzed data from prior assessments to determine gaps in learning
• Collaborated with teammates to develop lesson plans and write assessments
• Successful training experience/proven track record in performance management
• Ability to perform independently with strong decision-making skills
• Creative design skills utilizing technology-based tools and processes
• Ability to stage a consultative selling process that overcomes objections and connects with the company's needs
• Impeccable oral, verbal, and written communications and presentation skills
• Advanced MS Office skills (PowerPoint, Excel, Word, etc.)

Staffmark talent working with this client receive competitive compensation and a great benefits package, including medical, dental, vision, 401K, and Paid Time Off, plus more!

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