New

Network Technician

Seven Counties
life insurance, flexible benefit account, paid time off, paid holidays, short term disability, long term disability, tuition assistance, 403(b), retirement plan
United States, Kentucky, Louisville
Nov 18, 2025
Job Description: *This position is hybrid* ESSENTIAL JOB FUNCTIONS Troubleshoot and resolve issues with cloud voice, fax, and data networks Monitor network and cloud system performance and availability Provide user support for cloud phone systems, call queues, and remote access Document and address service requests and alerts in ticketing systems Assist with onboarding and provisioning of new users in cloud platforms Ensure confidentiality and security of organizational data in cloud environments Stay current with emerging cloud technologies and best practices Collaborate with IT team to implement and optimize cloud solutions Commitment to continuous improvement and customer service responsiveness. Adherence to organizational safety and security policies. Willingness to learn new technologies and adapt to change. Ability to document technical issues and solutions clearly. Basic understanding of networking and security principles. The intent of this job description is to provide a representative summary of the major duties and responsibilities performed by incumbents of this job. Incumbents may be requested to perform job-related tasks other than those specifically presented in this description. EDUCATION Associates degree in IT related field, or High School diploma/GED with relevant experience EXPERIENCE Experience supporting multi-site environments with varied connectivity configurations. Preferred Experience with the following solutions: Zoom Phone and Zoom Contact Center Cloud faxing solutions (e.g., XMedius) Cloud platforms (e.g., AWS, MS365) PHYSICAL DEMANDS Position requires lifting fifty pounds maximum, with frequent lifting and/or carrying of objects weighing up to twenty-five pounds. Occasional minor discomforts from continual use of video display terminal. Routine exposure to light chemical substances. Valid driver's license and reliable transportation for frequent travel between work sites. Within the bounds of their respective job descriptions, all staff are expected to exercise principle-centered leadership, focused on customer service responsiveness, with a continuous quality improvement orientation. Additionally, all staff are expected to develop a working knowledge of and follow all policies and procedures related to safety management and other Joint Commission standards. Time Type: Full time We continually help our community and employees flourish... one life at a time. As a Seven Counties Services employee there are many benefits to enjoy. Below are just some of the great benefits you might be eligible for with Seven Counties Services. Health & Wellness Medical Coverage Dental Coverage Vision Coverage Flexible Spending Account Health Savings Account Short Term Disability Long Term Disability - Company Paid Financial Wellbeing Competitive Compensation Packages Life Insurance - Company Paid Accidental Death & Dismemberment Insurance - Company Paid 403b Retirement Plan with Company Funded Matching Retirement and Financial Planning Services Career Development and Growth Tuition Assistance Plans Loan Forgiveness options through federal programs (National Health Service Corps & Public Service Loan Forgiveness) Student Loan Repayment Assistance Clinical Supervision toward licensure and reimbursement for certain license applications At Seven Counties Services training is one of our highest priorities. We provide company paid professional training for various skills, certifications, and continuing education Opportunities for growth and movement - We encourage our employees to consider new growth opportunities with us Leadership Academy for our rising stars, supervisors, and leaders Seven Counties Services and Center for Clinical Excellence provide staff with industry best practices and processes Work Life Balance Paid Time Off - Generous PTO for Vacations, Illness, Personal Days, Etc. (10 Paid Holidays) Flexible Work Schedules to promote a Healthy Work Life Balance Employee Assistance Program - assists employees with personal problems and/or work-related problems that may impact their job performance, health, mental and emotional well-being