Manager, Clinical Services

Posting Date

General Purpose of the Job

The Clinical Services Manager role plays a pivotal part in advancing clinical excellence across the clinics by achieving safety, quality, and hospitalization goals. This role provides immediate response to adverse events, coaching clinical teams, supporting clinical outcomes, and leading strategic initiatives within the division. The position acts as a subject matter expert (SME) in clinical outcomes and safety, drives quality improvement plans, upskills clinic team members (TMs), removes barriers to performance, and leads or supports special projects.

Essential Duties & Responsibilities

Safety Response & Readiness:

• Support clinics through immediate response to adverse events and CMS surveys, completing safety snapshots (internal audits), and coaching teams on quality improvement plans and governance processes.
• Provide onsite support for CMS surveys and other regulatory inspections, ensuring compliance with all relevant standards.

Coaching & Upskilling Clinic Teammates:

• Conduct hard skill coaching, in Core Team meetings, or deep dive coaching to prepare & empower the facility team to act.
• Attend, coach and actively participate in 1-2 core team meetings weekly to drive quality conversations and actions (6-8/month).
• Provide coaching to Clinic Champions/Core Teams struggling with process/root cause issues.
• Visit focus facilities monthly for observation/coaching of clinical TMs.
• Complete action plans with coached TMs; share outputs with FA for IDP/Ladder/PDR.

Clinical Outlier Support:

• Act as the SME for Clinical Outcomes, providing strategic oversight of outcomes data and performance goals.
• Align on priority clinics not meeting performance goals; partner with ROD/clinic teams weekly.
• Lead efforts with clinic teams to identify and address root causes of PRD and hospitalization outliers by removing barriers and providing targeted coaching.

Leading Clinical Strategy:

• Seen as a strategic partner to RODs, DVP, DCS, and Home partners.
• Hold Division Champion Role driving excellence/accountability within division.
• Lead Facility Clinical Champion roles/upskill clinical bench staff.
• Support DCS capacity/take on special projects as needed.

Perform other duties as assigned

Education and Experience

Describe any required or preferred education and experience criteria (i.e. bachelor's degree preferred, or management experience required).

• Required:
  • Bachelor's degree in nursing or related field
  • 6-8 years of experience in clinical services management
  • Specialized experience in developing and implementing clinical policies and procedures
• Preferred:
  • Master's degree in nursing or healthcare administration
  • Experience in a leadership role within a clinical setting

Certificates, Licenses, and Registrations

List applicable certificates, licenses, and registrations required or preferred for this position

• Required:
  • Registered Nurse (RN) license
  • Current driver's license, reliable transportation, and vehicle insurance in state of residence
• Preferred:
  • Certification in Healthcare Quality (CPHQ) or similar
  • Current CPR certification
  • CNN or CSN, Bonet Certification within 2 years of employment

Travel and Time Requirements

List the amount of travel required for this role and frequency of nights and weekends required to work.

• Regional travel up to 75% of the time
• Availability for evening and weekend work as needed

• On-site presence in facilities 3-4 days/week

Additional Requirements

Language Skills: Fluent in the written and verbal skills necessary to successfully perform the essential functions, duties, and responsibilities of the position.

ADA/Reasonable Accommodations: DaVita provides reasonable accommodations to enable otherwise qualified individuals with disabilities to perform the essential Physical and/or Mental functions of a position.

Work Environment: Level III - Moderate noise (e.g., business office with computers or printers, light traffic). No required tasks involve greater exposure to blood, body fluids or tissues than would be encountered by a visitor. The normal work routine involves no exposure to blood, body fluids or other hazardous conditions.

Visual: Vision adequate to perform the essential duties/responsibilities of position.

May be required to demonstrate the ability to differentiate colors on a test strip.

Physical Demands: Physical requirements can vary. These must be reviewed with management. However, in general, the position requires the following activities:

• Ability to lift minimum of 5 lbs to a max of 50 lbs unassisted and able to stand, sit, stoop, walk, stretch, reach, and use full range of body motions.

• Manual dexterity as required for specific equipment and ability to use computer keyboard and peripherals.

What We'll Provide:

More than just pay, our DaVita Rewards package connects teammates to what matters most. Teammates are eligible to begin receiving benefits on the first day of the month following or coinciding with one month of continuous employment. Below are some of our benefit offerings.

• Comprehensive benefits: Medical, dental, vision, 401(k) match, paid time off, PTO cash out
• Support for you and your family: Family resources, EAP counseling sessions, access Headspace , backup child and elder care, maternity/paternity leave and more

• Professional development programs: DaVita offers a variety of programs to help strong performers grow within their career and also offers on-demand virtual leadership and development courses through DaVita's online training platform StarLearning.

At DaVita, we strive to be a community first and a company second. We want all teammates to experience DaVita as "a place where I belong." Our goal is to embed belonging into everything we do in our Village, so that it becomes part of who we are. We are proud to be an equal opportunity workplace and comply with state and federal affirmative action requirements. Individuals are recruited, hired, assigned and promoted without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, protected veteran status, or any other protected characteristic.

This position will be open for a minimum of three days.

Compensation for the role will depend on a number of factors, including a candidate's qualifications, skills, competencies and experience. DaVita offers a competitive total rewards package, which includes a 401k match, healthcare coverage and a broad range of other benefits. Learn more at https://careers.davita.com/benefits

Colorado Residents: Please do not respond to any questions in this initial application that may seek age-identifying information such as age, date of birth, or dates of school attendance or graduation. You may also redact this information from any materials you submit during the application process. You will not be penalized for redacting or removing this information.