Manager, Business Intelligence

Manager, Business Intelligence - Biopharma Client Reporting

Team: Biopharma Client Reporting (Data & Analytics)

CoverMyMeds is seeking a Manager, Business Intelligence to lead a team of analysts delivering client-facing reporting and actionable insights for our biopharmaceutical customers. You'll guide a high-performing team through complex data problems and ensure our reporting ecosystem is accurate, scalable, and easy to use. The ideal candidate combines servant leadership, strong emotional intelligence, and hands-on analysis & BI expertise to turn data into decisions at pace and scale.

What You'll Do

• Lead a team of BI analysts, focusing on coaching, performance development, and fostering a culture of trust and accountability

• Provide clear feedback and mentorship to support team performance and create growth opportunities tailored to each analyst's development goals.

• Serve as the first-level escalation point for internal and external stakeholders, ensuring timely resolution and clear, proactive communication.

• Partner with Account Management, Product, Engineering, and Operations to turn ambiguous questions into scoped, scalable analytics solutions.

• Prioritize the team's work based on capacity, urgency, and client impact to ensure high-value delivery.

• Monitor team operations and performance against established goals, and escalate risks, blockers, or resource needs as needed.

• Oversee delivery of reusable dashboards, self-service assets, and standardized reporting using SQL and Tableau.

• Ensure data accuracy and consistency through robust QA, documentation, and governance; lead incident response and root-cause analysis for reporting issues.

• Advocate for data best practices including modeling, definitions, lineage, and documentation, and promote adoption of self-service analytics.

• Serve as a subject matter expert in the biopharma market and how CoverMyMeds' products address complex challenges in the pharmaceutical industry.

We are unable to provide sponsorship now or in the future for this position.

What You Bring:

Minimum Qualifications:

Degree or equivalent experience. Typically requires 6+ years of professional experience and 0-2 years of supervisory experience.

Critical Skills:

• 5+ years in analytics/business intelligence with a track record of growing responsibility and impact over time.

• 1-3 years of experience leading analytics professionals, either as a formal manager or team lead, with a focus on coaching, performance development, and delivering high-impact work.

• Proficient in SQL and BI tools to build scalable dashboards, perform data wrangling, and deliver actionable insights.

• Proven success delivering client- or stakeholder-facing reporting in fast-paced, high-impact environments.

Preferred Skills

• Excellent communication skills with the ability to translate complex data concepts for both technical and non-technical audiences.

• Demonstrated success identifying high-impact work among competing priorities and aligning decisions to strategic objectives.

• Strong grasp of data modeling and visualization principles, with experience defining KPIs and ensuring consistent metric definitions across reporting.

• Familiarity with tools like Databricks, Snowflake, and GitHub is a plus.