Parts Operations Manager

Now Hiring: Parts Operations Manager

(Operations Leadership | Customer Service Excellence | Internal Process Management)

Are you a detail-oriented leader who thrives on organization, efficiency, and teamwork? Mustang Cat is hiring a Parts Operations Manager to oversee internal operations and ensure exceptional customer service across all parts-related functions. This key role coordinates multiple teams-Backorder Processors, Will Call, Cashiers, Returns, Reception, and Shipping-to maintain operational excellence and alignment with Caterpillar standards and metrics.

If you're ready to take the lead in optimizing performance, improving processes, and driving customer satisfaction, this is the opportunity for you.

Why Join Mustang Cat's Parts Team?

We're more than just parts-we're the people behind the solutions. At Mustang Cat, you'll find:

• Job Stability + Growth Potential with a respected industry leader
• Work-Life Balance
• Comprehensive Benefits Package - Medical, Dental, Vision
• 401(k) with Employer Match
• Tuition Reimbursement & Career Development Programs
• Paid Time Off & Holidays

What You'll Do as a Parts Operations Manager:

As the Parts Operations Manager, you'll manage daily internal operations while ensuring accuracy, efficiency, and outstanding customer service. You'll partner with cross-functional teams to support seamless operations and uphold Mustang Cat's reputation for service excellence.

Responsibilities include:

• Oversee daily operations for Backorder Processors, Will Call, Cashiers, Returns, Reception, and Shipping teams
• Ensure consistent, high-quality customer service for internal and external customers
• Coordinate workflows and priorities to maintain smooth and efficient operations
• Monitor adherence to operational standards and Caterpillar performance metrics
• Identify process improvements to increase accuracy, speed, and productivity
• Collaborate with Parts leadership and other departments to resolve issues and enhance efficiency
• Ensure compliance with company policies, safety standards, and operational procedures
• Train and coach team members to uphold performance and customer service expectations
• Support data tracking, reporting, and communication of operational results to leadership
• Maintain a positive, team-oriented culture that fosters accountability and continuous improvement

What We're Looking For:

• College degree in Business, Operations, or a related field (equivalent experience considered)
• 3+ years of experience in operations management and/or leadership roles
• Strong organizational skills with attention to detail and a high sense of urgency
• Effective written, verbal, and presentation communication skills
• Empathetic leadership style that drives teamwork and accountability
• Ability to perform under pressure and manage competing priorities
• Bilingual (English/Spanish) preferred

Start your next chapter with Mustang Cat as a Parts Operations Manager-and play a key role in leading teams, optimizing processes, and delivering the exceptional service Mustang Cat is known for.
Apply today and let's talk!

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Mustang Cat is an Equal Opportunity Employer.