Medical Equipment Operations Customer Service

Join a Leader in Home Healthcare

At Rotech Healthcare Inc., we're more than a medical equipment provider-we're a trusted partner in patient care. As a national leader in ventilators, oxygen therapy, sleep apnea treatment, wound care, diabetic solutions, and other home medical equipment, we empower patients to manage their health from the comfort of home.

With hundreds of locations across 45 states, our team delivers high-quality products, exceptional service, and compassionate support that helps patients live more comfortably, independently, and actively. Whether you're a clinician, technician, or healthcare administrator, your work at Rotech directly improves lives.

Explore more about our mission and services at Rotech.com.

At Rotech, we're committed to hiring compassionate, capable professionals who are ready to make a difference. Here's what we're looking for:

To ensure a safe and compliant workplace, employment is contingent upon:

• A successful background check (company-wide)
• Drug screening, when applicable to the role
• A valid driver's license with a clean driving record (for positions involving travel or deliveries)

• High school diploma or GED (required).
• 3+ years of experience in healthcare administration, insurance verification, or patient intake (preferred).
• Strong customer service and communication skills.
• Ability to work independently and manage multiple priorities.
• Familiarity with medical terminology and durable medical equipment is a plus.

• Strong communication skills-both verbal and written
• Ability to multi-task and stay organized in a fast-paced environment
• A team player who can also work independently
• High level of confidentiality and professionalism when handling sensitive information
• Problem-solving mindset with a flexible, can-do attitude
• Familiarity with medical terminology, insurance policies, and billing practices (preferred)
• Strong time management, prioritization, and customer service skills

• Comfortable using Microsoft Office (Word, Excel, Outlook, etc.)
• Proficient with email, internet research, and standard office equipment (fax, copier, printer, phone, computer)

• Ability to sit, stand, walk, talk, and listen throughout the workday
• Close vision required for reading small print on screens and paperwork
• May be required to drive a company vehicle, make home deliveries, or participate in on-call rotations

Benefits

• Generous paid time Off and paid holidays
• Overtime pay for non-exempt hourly positions based on business needs
• Commission for Account Executives
• Fixed and variable rate car reimbursement for Area Managers and Account Executives
• Employee discount program
• Employee recognition program
• Bonus and incentive opportunities
• Mileage reimbursement (when applicable for the position)
• Telephone reimbursement (when applicable for the position)
• EAP
• 401k, HSA and FSA/Dependent Care FSA
• Medical, Prescription, Dental and Vision
• Life Insurance, Disability, Accidental death, Identity protection and Legal services
• Meru Health Mental health and Mercer SmartConnect Medicare programs
• Livongo Diabetes and High Blood Pressure programs
• Healthcare Bluebook and RX Savings solutions programs
• HEPB and TB vaccinations

Equal Opportunity Employer of Minorities, Females, Protected Veterans and Individuals with Disabilities. Rotech Healthcare Inc. recruits, employs, trains, promotes, transfers, separates from employment and compensates employees without regard to membership in, association with, or perception of race, color, age, gender, gender identity, religion, creed, national origin, ancestry, citizenship, marital status, veteran status, sexual orientation, physical or mental disability, pregnancy or any other personal characteristic protected by applicable federal, state and local laws governing nondiscrimination in employment in each locality where Rotech has employees.