Service Desk Analyst

Who is Saint Louis University? Founded in 1818, Saint Louis University is one of the nation's oldest and most prestigious Catholic universities. SLU, which also has a campus in Madrid, Spain, is recognized for world-class academics, life-changing research, compassionate health care, and a strong commitment to faith and service.

Job Duties:

• Provide end users with hardware, applications, system and network technical support to clients both locally and remote, via phone, email and remote tools.
• Provide end user support as needed.
• Provide, maintain, and improve upon excellent customer support.
• Supporting MS Office 365, Zoom, Panopto, Citrix Remote, Paper Cut, other applications as necessary.
• Basic troubleshooting for complex issues throughout the company infrastructure
• Provide Tier I support to associates and clients
• Follow up on outstanding requests and ensure timely resolution
• Work closely with Tier II, Campus Manager to ensure issue tracking and proper assignment of tasks is being completed daily.
• Remotely support audio and video or classroom technology equipment
• All other duties as assigned

Knowledge, Skills and Abilities:

• Knowledge and proficiency of MS Office 365, Windows OS, MAC OSX, Android, iOS.
• Knowledge of collaboration tools such as Zoom, Team, Skype, etc.
• Remote Support Tools
• ITSM (Ticketing systems)
• Mac and PC hardware, Printers, scanners, computer peripherals, Mobile devices (iOS, Android)
• Basic hardware and software troubleshooting skills
• Basic networking knowledge
• Basic Active Directory experience
• Attention to detail
• High sense of urgency

Minimum Qualifications:

• Associates degree in Information Technology related field is preferred or equivalent years of experience, plus one to three years of work experience

Function

Scheduled Weekly Hours:

Saint Louis University is an equal opportunity/affirmative action employer. All qualified candidates will receive consideration for the position applied for without regard to race, color, religion, sex, age, national origin, disability, marital status, sexual orientation, military/veteran status, gender identity, or other non-merit factors. If accommodations are needed for completing the application and/or with the interviewing process, please contact Human Resources at 314-977-5847.