Sales Operations Analyst

Essential Functions

• Act as primary support person for the Sales Operations Manager and/or Sales Operations Management
• Maintain the documentation around processes and activities performed by Sales Operations
• Act as a liaison with other departments to ensure the integrity of master data information through the CRM system(Sales Force) and reporting structures
• Review and analyze solutions by working with Management and Operations/Sales members
• Assist, coordinate, and lead in the development of responses and solutions to company-wide CRM requests, this includes but is not limited to informational, content, and analytical requests
• Complete special projects and other duties as assigned
• Communicate and work effectively with organizational departments on data management

Complexities & Impact

• Works on a wide range of problems where analysis of situations or data requires a review of a variety of factors
• Exercises judgment within defined procedures and practices to determine appropriate action
• Follows department processes and procedures and makes recommendations to these processes
• Employee is expected to make decisions independent of supervisory direction within the scope of their job
• Ability to establish and maintain effective working relationships across groups and with a variety of management levels

Required Education, Experience, Certification/Licensure

• Bachelor's degree or equivalent combination of education and experience
• 3-5 years of experience in business operations or similar roles
• 2+ years of analyst experience
• Microsoft Office User (MOS) certification preferred, not required
• CRM (Salesforce.com) certification preferred, not required

The pay range for this role is $62,700.00 - $83,575.00

This hiring range is a reasonable estimate of the base pay range for this position at the time of posting. Pay is based on a number of factors which may include job-related knowledge, skills, experience, business requirements and geographic location

Disclaimer
The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal work hours and/or responsibilities from time to time, as needed.

First American will consider for employment all qualified applicants, including those with arrest or conviction records, in a manner consistent with the requirements of applicable state and local laws (e.g., the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act).

First American intends to conduct a review of an applicant's criminal history in connection with a conditional offer. First American reasonably believes that a criminal history may have a direct, adverse and negative relationship with the following material job duties for this position potentially resulting in the withdrawal of the conditional offer of employment: handling of confidential, proprietary or trade secret information belonging to First American or its customers, administrating or facilitating financial transactions, and the ability to meet customer-imposed criminal history requirements.