Paving Application Specialist

Western States Cat is looking for a results-oriented Paving Application Specialist to add to our dynamic, successful Sales team, specializing in customer care. Duties include onsite training and support to customers and assistance for sales professionals in order to identify features, benefits, maintenance, and operation of these products. This role will identify current and future opportunities to increase our market penetration and overall impact as it relates to our forestry industry.

On-the-job training, career development, competitive benefits, and amazing growth opportunities! Dig Heavy Equipment? Join our team today!

ABOUT WESTERN STATES EQUIPMENT:

Western States has a long legacy of providing quality equipment and excellent service to customers. Since 1956, our vision is to make our communities stronger, cleaner, and more productive, not just with our products and service - but through our people. We are committed to:

• The Power of our Purpose: "Building our Communities for a Better Tomorrow"
• Performance through our Values: SAFETY, EXCELLENCE, TEAMWORK, INTEGRITY, ACCOUNTABLITY, and INNOVATION
• Customer and Employee Care Commitments: Conveying Warm and Empathy, Actively Listening, Building Trust, and Saying Thank You

WHY YOU'LL LIKE IT HERE:

Recognized as one of the top private companies to work for, we put our employees first. We are fiercely committed to SAFETY and sending every employee, safely home, every single day. Our comprehensive benefits package and complete wellness programs include:

• Three weeks of accrued PTO to start, increases with tenure
• Company paid health care premium option for employees
• Health, dental, and vision insurance
• Wellness dollars
• 401k with company match and profit sharing
• Educational reimbursements, tool loans, and safety & tooling dollars
• Employee Assistance Program
• Paid Parental leave
• Care Leave

WHAT WE'RE LOOKING FOR:

THINK-ACT-BE SAFE - At Western States, we empower every employee, every day to work and promote a safe environment to ensure all employees, vendors, and clients have a safe work environment while adhering to all applicable procedures and standards. This includes maintaining clean/clutter free personal work areas and wearing the required personal protective equipment (PPE) as identified in safety policy.

FULL SUMMARY

The Paving Application Specialist is a Sales Department position who works across Western States divisions of sales, parts, and service to help support the paving industry and our customers throughout Western States territory. This position is responsible for conducting equipment demonstrations and technical communication for the paving machinery we represent, which includes Caterpillar, Weiler, Road Widener, AMI, etc. Job duties include onsite training and support to customers and assistance for sales professionals in order to identify features, benefits, maintenance, and operation of these products. This role will identify current and future opportunities to increase our market penetration and overall impact as it relates to our forestry industry.

Communication, Training and Troubleshooting

• Plans and conducts equipment demonstrations as required by the Sales Department.
• Conducts machine delivery training for customers, including application startup, operation set up and digital onboarding to online tools and apps.
• Communicates with our paving partners, sales professionals, account managers, product support reps, and sales managers to promote and develop our paving markets.
• Performs site assessments as required by customers and sales group.
• Oversees and manages customer related production studies.
• Supports sales team with technical sales information to assist in the completion and closing of sales deals.
• Conducts professional machine demos and head-to-head demos versus the competition.

Sales Support, Inspections and Travel

• Helps inspect used paving machines and attachments for trade.
• Completes re-visits on new machine sales at a designated time frame set by all interested parties or on major shop rebuilds to answer questions, check for issues, direct any service repairs, etc.
• Ability to travel the full dealer territory to assist with all sales professionals, service departments and customers to promote, service, sell and train on paving equipment. Overnight stays required.
• Assists customers with operator training and maintenance practices on new machine deliveries.
• Assists Service Department in troubleshooting machine operational problems in the field.

KNOWLEDGE SKILLS AND ABILITIES:

• Ability to develop and maintain effective working relationships with others.
• Ability to travel up to 50% including overnight, as needed.
• Knowledge of Microsoft office software.
• Working knowledge of heavy equipment and ability to operate effectively.
• Ability to multi-task.
• Consistent attendance.

EDUCATION AND EXPERIENCE:

• Proof of high school diploma or General Education Degree (GED).
• Five years equivalent experience in the paving industry required with working knowledge of Cat/Weiler/Road Widener hydraulics, electronics and mechanics.
• Caterpillar Operator Certificate preferred.
• Must be able to communicate (speak, read, comprehend, write in English).

Disclaimer: The above statements are intended to describe the general nature and level of work being performed by employees assigned to this classification. It is not intended be an exhaustive list of all responsibilities, duties, and skills required of employees in this classification.

This role is designated as safety-sensitive.