New

Patient Service Representative - Urgent Care - 137708

University of California - San Diego Medical Centers
United States, California, San Diego
9500 Gilman Drive (Show on map)
Dec 04, 2025
UCSD Layoff from Career Appointment: Apply by 12/08/2025 for consideration with preference for rehire. All layoff applicants should contact their Employment Advisor. Reassignment Applicants: Eligible Reassignment clients should contact their Disability Counselor for assistance. DESCRIPTION Under the supervision of the clinic manager, the Front Desk Coordinator is responsible for customer service, registration, appointment scheduling, insurance verification, greeting and checking in and outpatients, collecting copayments and answering telephones. Typical duties include answering multi-line incoming customer calls, completing the online registration, scheduling appointments, securing authorization for scheduled services, operating fax machine and scanner. Other duties as assigned. MINIMUM QUALIFICATIONS A minimum of three (3) years previous related experience in a large complex healthcare setting. Proven knowledge of third-party payors including federal, state, and private health plans. Proficient computer skills/ability and to work between multiple systems during calls. Demonstrated ability to work in an interactive environment. Must possess excellent customer service skills. Ability to maintain strict confidentiality. PREFERRED QUALIFICATIONS EPIC experience. Experience in a fast-paced, multi-specialty clinic. Authorization and registration experience. Express Care, Primary Care and/or OBGYN experience. SPECIAL CONDITIONS Must be able to work various hours and locations based on business needs. Possible overtime. Must be willing and able to float to other locations as requested. Employment is subject to a criminal background check and pre-employment physical. Possible overtime. Must be willing and able to float to other locations as requested. Pay Transparency Act Annual Full Pay Range: $57,399 - $71,347 (will be prorated if the appointment percentage is less than 100%) Hourly Equivalent: $27.49 - $34.17 Factors in determining the appropriate compensation for a role include experience, skills, knowledge, abilities, education, licensure and certifications, and other business and organizational needs. The Hiring Pay Scale referenced in the job posting is the budgeted salary or hourly range that the University reasonably expects to pay for this position. The Annual Full Pay Range may be broader than what the University anticipates to pay for this position, based on internal equity, budget, and collective bargaining agreements (when applicable).