Inside Sales Representative

Inside Sales Representative

At NETSCOUT, we are an elite force of trailblazers, innovators, and problem solvers. We protect the connected world from cyberattacks and performance and availability disruptions through our unique visibility platform and solutions powered by pioneering deep packet inspection at scale technology.

We are Guardians of the Connected World. We are looking for exceptional talent to join our team.

About NETSCOUT

NETSCOUT has been helping the world's largest organizations solve their most complex digital challenges for more than 40 years.

NETSCOUT unlocks insight at unequaled scale, from every data packet to the broadest view of global internet traffic, so the world's essential organizations can solve problems faster, constantly transform their digital ecosystems, secure what matters - and stay unstoppable for a world that relies on them every second.

Position Summary

The Inside Sales Representative's role is to accelerate sales by providing the sales team and all business stakeholders with accurate and timely support throughout the entire sales cycle. This position is recognized as a process expert and serves as a trusted advisor on order requirements during the sales process.

Essential Duties and Responsibilities:

Provide Presales support (Sales Enablement)

• Assist Sales in opportunity/quote creation and selling strategy, with the undertaking of risk analysis.
• Drive internal deal review with key departments such as: Legal, Revenue, Order Operations, Logistics, and Channel.
• Partner with Account Managers and Sales Management to provide customers with an appropriate level of Sales and Technical support, including quotations, product configurations, competitive positioning, references, etc., to meet the customer's needs
• Provide incremental Sales opportunities through upgrades offering

PO booking support

• Support the Order operation team with all needed information and approval to process the PO.
• Assistance with shipping and management of escalations.
• Proactive Identification and management of errors to enable a quick resolution for a quick booking.

Post Booking Management

• Responsible for Relationships with Customers and partners with an emphasis on problem resolution and customer satisfaction

Sales support

• Support Key Clients & Resellers as part of a strategic sales plan
• Assist and help scale sales processes to increase rep productivity, revenue booking, and accurate forecasting, as well as improve CRM usage and compliance.
• Position and promote the benefits and functionality of NETSCOUT Products
• Maintain competence in areas of Product, Technology, Sales, and Competition
• Represent the Customer's needs across multiple internal organizations with proper urgency and initiative

Preferred Education:
Bachelor's degree in Business Administration or equivalent

Preferred Qualifications/Skills

5 years of sales, sales operations, or equivalent

Results-oriented, problem-solving mindset and skills, self-starting, highly motivated, and strong leadership skills

Excellent verbal and written communication skills

Capability to support complex and multifaceted assignments simultaneously

Ability to professionally drive all interactions with customers to a positive end

Proven track record within Sales; using solid sales processes and methodologies

Highly organized, accountable, and responsible. Deliver on time and with high quality, with strong attention to details

Proficiency in Sales Force.com and all MS Office Tools. NetSuite experience preferred.

Tenacity, passion, and high curiosity; Resilient and a team player.

Working at NETSCOUT

At NETSCOUT, our vision is to create a workplace where every individual feels valued, respected, and empowered to contribute their unique perspectives. We strive to build a diverse workforce that reflects the communities we serve. We also know that life at NETSCOUT is not just about what you will contribute, but what we will give back to you. Besides the promise of interesting work in an exciting and ever-growing industry, NETSCOUT is committed to giving you opportunities to continue to learn and grow. Employees are eligible for a variety of professional development opportunities to help them advance their skills and career. We have heavily invested in our individual, management, and leadership training and development programs. We offer a compensation package that includes the following benefits:

• Generous vacation package
• Equity
• Matching 401k plan
• Tuition reimbursement
• Attractive medical and dental coverage options
• Domestic partner benefits
• Health and Dependent Care spending accounts and Health Savings Account options
• Life and Disability Benefits
• Volunteer Time Off, Matching Charitable Gifts

The annual US salary range for this role is $100,000 to $115,000. This range represents NETSCOUT's good faith estimate of the compensation for this position at the time of posting. Actual compensation may vary within or, in some cases, outside this range based on factors such as education, training, experience, professional achievement, business need, and location. For sales roles, this range reflects the On Target Earnings ("OTE"), which includes both base salary and target sales commissions or bonuses.

Please note that the posted salary range may span multiple career levels. Final compensation and job level will be determined during the interview process, based on the candidate's experience, qualifications, and alignment with the scope and expectations of the role. Compensation details listed in US role postings do not include equity, or benefits.

NetScout Systems, Inc. is an EEO/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

Location: Westford, MA