The LOS Technical Administrator is responsible for taking direction from the LOS Application Manager in support of the core Loan Origination system. This position is responsible for ensuring all configurations are implemented in a controlled and disciplined manner. This role will have direct contact and interaction with various lines of business as it relates to the support of taking mortgage loan applications through the entire life cycle of closing those loan applications.
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| Summary of Essential Job Functions |
- Provide technical support for core LOS platform and integrated vendor relationships.
- Lead testing of upcoming system releases/enhancements, regulatory updates, configuration changes, etc.
- Participate and in some cases, lead discovery sessions with business partners to refine and find improvement opportunities within the mortgage loan application process.
- Implement improvements to the workflow of the loan application process utilizing the LOS platform to the greatest extent possible.
- Adhere to quality standards as provided by LOS Application Manager, ensuring configuration changes are implemented following established change control procedures.
- Act as a liaison between the LOS Administration team, lines of business, IT, and other areas in support of the Mortgage Loan origination process.
- Test upgrades and changes prior to implementing in our live "production" system, coordinate user testing when needed.
- Work with managers and personnel to identify and articulate business requirements, translate to functional requirements for necessary fixes, changes, and/or enhancements, and work with the LOS vendor and associated support vendors, to develop and implement changes to business requirements.
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| Other Job Functions |
- All other duties as assigned by management.
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| Education, Training and Work Experience |
- Bachelor's degree or equivalent experience required.
- 5 + years' experience in mortgage industry highly preferred.
- 5+ years' experience in loan processes from point of sale through servicing and secondary highly preferred.
- 3+ years' experience working directly with the LOS (Encompass) required.
- Experience working with Motivity highly preferred.
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| Knowledge, Skills, and Abilities |
- Maintain & foster positive relationships with customers and business partners.
- Complete all assigned training in a timely manner.
- Provide professional communication in both oral & written expression.
- Organizational skills with ability to prioritize and meet deadlines while maintaining high degree of accuracy.
- Detailed understanding mortgage banking operations, workflow, and processes.
- Knowledge of mortgage and banking regulatory compliance.
- Ability to manage confidential information.
- Strong analytical skills, with the ability to seek out and offer business-oriented solutions.
- Experience administering a LOS software system (Encompass HIGHLY preferred).
- Experience supporting business use of software products.
- Project management experience.
- Proactively seeks feedback on performance and makes changes accordingly.
- Self-motivated and able to work with minimal supervision.
- Takes ownership for the successful completion of projects and tasks.
- Able to work productively with others to ensure the successful completion of assignments.
- Represents the Bank in a professional and responsible manner at all times.
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| Working Environment |
Primary working environment is within an indoor climate-controlled office space and/or a private home office or some combination which will be at managements sole discretion. Employee may be subject to florescent lighting, dust, and other normal indoor allergens. Employee may work in close proximity of coworkers and occasionally independently in quiet environments.
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Physical Requirements |
- Able to lift up to 20 pounds.
- Travel by foot in outdoor environments where it can slippery/etc.
- May be exposed to extended periods of interaction with others (listening/talking/taking notes).
- Extended periods of sitting (at computer desk).
- Complete repetitive tasks (including operation of computer mouse/keyboard).
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Vaco by Highspring values a diverse workplace and strongly encourages women, people of color, LGBTQ+ individuals, people with disabilities, members of ethnic minorities, foreign-born residents, and veterans to apply. EEO Notice
Vaco by Highspring is an Equal Opportunity Employer and does not discriminate against any employee or applicant for employment because of race (including but not limited to traits historically associated with race such as hair texture and hair style), color, sex (includes pregnancy or related conditions), religion or creed, national origin, citizenship, age, disability, status as a veteran, union membership, ethnicity, gender, gender identity, gender expression, sexual orientation, marital status, political affiliation, or any other protected characteristics as required by federal, state or local law. Vaco by Highspring and its parents, affiliates, and subsidiaries are committed to the full inclusion of all qualified individuals. As part of this commitment, Vaco by Highspring and its parents, affiliates, and subsidiaries will ensure that persons with disabilities are provided reasonable accommodations. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact HR@vaco.com . Vaco by Highspring also wants all applicants to know their rights that workplace discrimination is illegal. By submitting to this position, you agree that you will be giving Vaco by Highspring the exclusive right to present your as a candidate for the foregoing employment opportunity. You further agree that you have represented information about yourself accurately and have not affirmatively misrepresented your qualifications. You also agree to maintain as confidential, to the fullest extent permitted by law, any information you learn from Vaco by Highspring about the position and you will limit disclosure of information about the position only to the extent necessary to perform any obligations in furtherance of your application. In exchange, Vaco by Highspring agrees to exercise reasonable efforts to represent you through all solicitation, job screening and resume dispersal.
Privacy Notice
Vaco by Highspring and its parents, affiliates, and subsidiaries ("we," "our," or "Vaco by Highspring") respects your privacy and are committed to providing transparent notice of our policies.
- California residents may access Vaco by Highspring HR Notice at Collection for California Applicants and Employees here.
- Virginia residents may access our state specific policies here.
- Residents of all other states may access our policies here.
- Canadian residents may access our policies in English here and in French here.
- Residents of countries governed by GDPR may access our policies here.
Pay Transparency Notice
Determining compensation for this role (and others) at Vaco by Highspring depends upon a wide array of factors including but not limited to:
- the individual's skill sets, experience and training;
- licensure and certification requirements;
- office location and other geographic considerations;
- other business and organizational needs.
With that said, as required by local law, Vaco by Highspring believes that the following salary range referenced above reasonably estimates the base compensation for an individual hired into this position in geographies that require salary range disclosure. The individual may also be eligible for discretionary bonuses.
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Vaco
$55.00 - $65.00 / hr
Dec 10, 2025