UC COLLABORATIONS SPECIALIST-ADVANCED - 12122025-73639

Job Information

LOCATION OF (1) POSITION(S) TO BE FILLED: DEPARTMENT OF FINANCE & ADMINISTRATION, STRATEGIC TECHNOLOGY SOLUTIONS DIVISION, DAVIDSON COUNTY

This is a Hybrid position

FTI and CJIS Fingerprints, and Name Based. This position requires a criminal background check. Therefore, you may be required to provide information about your criminal history in order to be considered for this position.

Qualifications

Education and Experience: Bachelor's degree and two years of experience in UCC technology support or AV system installation.

Substitution for Bachelor's degree: Relevant IT Associate's Degree.

OR

An Associate's degree and two years of related IT experience may substitute for the bachelor's degree requirement.

Substitution of Experience for Education: Related IT experience may substitute for the required bachelor's degree on a year-for-year basis to a maximum of four years.

Overview

Under direction this classification provides advanced support for large enterprise Unified Communications and Collaboration (UCC) technologies, including voice, video conferencing, and audiovisual systems. Oversees complex system configurations, integration projects, and user training to enhance enterprise-wide collaboration tools. This advanced-level position in the UCC Specialist series involves enterprise-level UCC implementation and support. Focuses on system integration, configuration, training, and strategic planning.

Responsibilities

1. Provide high-level technical support for UCC and AV systems, including hardware/software and networking issues.
2. Lead UCC upgrade and expansion projects, including planning, budgeting, and presenting to leadership.
3. Develop and update system documentation, configurations, and disaster recovery plans.
4. Gather data to analyze system performance and provide input for enhancements.
5. Design, deliver, and support user and staff training sessions for UCC technologies.
6. Integrate voice and video technologies and provision platforms for enterprise use.
7. Research and evaluate new collaboration technologies for potential deployment.

Competencies (KSA's)

Competencies:

1. Instills Trust
2. Business Insight
3. Communicates Effectively
4. Plans and Aligns
5. Self-Development

Knowledges:

1. Customer and Personal Service
2. Engineering and Technology
3. Telecommunications
4. Computers and Electronics
5. Design

Skills:

1. Complex Problem Solving
2. Active Learning and Listening
3. Quality Control Analysis
4. Systems Analysis
5. Service Orientation

Abilities:

1. Deductive Reasoning
2. Inductive Reasoning
3. Information Ordering
4. Mathematical Reasoning
5. Sound Localization

Tools & Equipment

1. Laptop with latest version of Windows Professional
2. MS Office
3. Acrobat
4. Visio
5. Webex

TN Driver Standards

State of Tennessee positions that may involve driving responsibilities require candidates to meet the following minimum driver qualifications:

• A valid driver's license
• For the past five years, the candidate's driver record must not have record of the following violations: driving under the influence (DUI), reckless driving, license suspension for moving violations, more than 4 moving violations.

Please include your Driver's License Information under the Licenses and Certifications section of your application.

**Agencies may allow an exception based on other factors.