Pathway of Hope Case Manager

THE SALVATION ARMY

North and Central Illinois Division

JOB DESCRIPTION

JOB TITLE: Pathway of Hope Case Manager

LOCATION/DEPT: Freeport, IL Corps

REPORTS TO: Corps Officer(s)

PEOPLE MANAGER: No

FLSA CATEGORY: Full Time, Non-Exempt

PAY GRADE: 205

PAY RATE: $19.97 - $23.96 Hourly

WHO WE ARE

At The Salvation Army, we are dedicated to "Doing the Most Good". We are made up of thousands of officers, soldiers, staff, volunteers, donors, and partners working together to holistically meet the physical, emotional, and spiritual needs of our most vulnerable neighbors. We do this through programs designed to combat homelessness and hunger, provide safe spaces for youth after school and on the weekends, achieve and maintain sobriety, and give hope to the hopeless. The Salvation Army North and Central Illinois Division provides these services to people in need.

JOB SUMMARY

Provide supportive services to the community using the Pathway of Hope strengths-based case management approach to individuals and families with a desire to take action to break the cycle of crisis and vulnerability in their lives and change the trajectory of their lives.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Conduct outreach and engagement services in the community to identify and support potential participants of Pathway of Hope.
• Conduct client intake interviews to determine eligibility for programs or agency referrals.
• Provide case management services to clients to include, but not limited to: reviewing intake material for accuracy, assessing client needs, provision of direct assistance, case plan development and compliance, act as liaison to community resources, provide referrals to appropriate agencies, Act as an advocate for clients when needed
• Maintain an appropriate caseload (at least 10 unduplicated families per fiscal year and carry at least 5-7 active families at any given time). Provide appropriate referrals and services to support individuals and families of the local community.
• Document and maintain written and electronic case files ethically and confidentially, to include progress, referrals, types of assistance provided, and other information as required.
• Record, track and submit statistical information as scheduled to maintain compliance with The Salvation Army and grants funders as required.
• Engage and collaborate by participating in monthly supervision, divisional case manager cluster call-ins, and local Pathway of Hope team meetings driven by the POH Regional Coordinator to ensure best practices.
• Maintain working relationships with community agencies to provide comprehensive services for participants and to stay informed of current trends and resources available.
• Collaborate with local leadership to best support clients and their designated goals.
• In administering programs, uphold the policies, goals and mission statement of The Salvation Army.
• Maintain positive work atmosphere through appropriate conflict management, courteous demeanor, and professional and appropriate communication practices.
• Maintain compliance in The Salvation Army's "Safe from Harm" Certification.
• Assist with answering the phone and doors/guests of the Corps for community needs.
• Other duties as related to the position and by the managing Corps Officer(s).

Administrative Expectations

• Successfully satisfy the training requirements associated to the position and as required by The Salvation Army.

This job description is not designed to cover or contain a comprehensive list of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

MINIMUM KNOWLEDGE, SKILLS, AND ABILITIES

Education:

Bachelor of Science degree in social work, sociology, criminal justice or another related field. In lieu of a degree, candidates with a minimum of five years' experience in social work or case management with a social service organization will be considered.

Experience:

A minimum of three to five years' knowledge and work experience related to Social Services and supporting others through Case Management is preferred. Familiarity with local resources, Continuum of Care and homeless service providers.

Skills/Abilities

• Must have an interest and ability to work with people of diverse racial, ethnic, and socio-economic backgrounds in a sensitive and culturally appropriate manner.
• Ability to establish policies and procedures; holding others accountable to the same.
• Excellent written and verbal communication skills, including experience or capacity to demonstrate positive interpersonal skills and work as a cooperative team member.
• Demonstrated awareness of budget resources and cost control, as well as planning and administering budgets.
• Proficiency in computer software applications, including demonstrated experience in using email, MS Office applications, and case management databases.
• Close attention to detail and a high level of confidentiality
• Ability to multi-task several projects concurrently

JOB LIMITATIONS

• This individual will only commit resources of The Salvation Army that have been allocated or approved.
• This individual will adhere to all policies and procedures in carrying out the responsibilities of this position. The individual will keep the Freeport Corps informed of all critical issues relating to their area of responsibility.

PHYSICAL DEMANDS/WORK ENVIRONMENT

• This position may be required to do light physical work.
• To successfully perform the essential functions of this position, the employee is regularly required to use standard office equipment including a PC and make a public presentation.
• The work environment for this position includes an office environment with a low to moderate noise level.
• This individual must be able to travel to meet the needs of the position. A valid MVR is required.

REPORTING RELATIONSHIPS

• This position reports to the Corps Officer(s).
• In contacts related to this position's duties, this individual will interact with a wide range of contacts both internal and external. In these contacts he/she will act as a representative of The Salvation Army and its mission.

COMPETENCIES

• Maintain a positive work atmosphere by behaving and communicating in a manner that fosters and maintains positive relationships with co-workers and supervisors.
• Resolve conflicts in a positive manner.
• Treat staff, clients, and visitors with courtesy.
• Respect others' property and people.
• Use professional and appropriate communication to and about co-workers, supervisors and subordinates.
• Support the Mission of The Salvation Army by treating every donor, contact and colleague with respect and dignity, and without discrimination of any kind.

PERFORMANCE MEASURES

• This individual will be evaluated on how effectively the outcomes of this position are achieved. Timeliness and accuracy of accomplishing assigned goals will be reviewed. An evaluation of how effective service is provided. Performance will also be determined by outcome information provided during weekly staff meetings and monthly reports.

POSITION LIMITATIONS

• This individual will adhere to all policies and procedures in carrying out the responsibilities of this position.