Coordinator, Employee and Family Resources

To be part of our organization, every employee should understand and share in the YNHHS Vision, support our Mission, and live our Values. These values - integrity, patient-centered, respect, accountability, and compassion - must guide what we do, as individuals and professionals, every day.

This position supports the ongoing activities and initiatives of the Employee and Family Resources (EFR) program, serving all Yale New Haven Health System (YNHHS) employees, their household members, and other eligible populations. As the primary emotional wellbeing resource for the Yale New Haven Health System, EFR plays a central role in burnout prevention and mental health support through a combination of customized programming and a comprehensive external vendor partnership delivering EAP counseling and Work/Life services. The EFR Coordinator helps promote resilience and emotional wellbeing initiatives while reducing mental health stigma across the organization. This role also promotes access to vendor-based confidential services such as counseling, legal/financial assistance, and caregiving support. Key responsibilities include clinical consultation to HR and managers for employee referrals and EFR education, leading the Peer Support Network for employee trauma debrief, coordinating Critical Incident Response, supporting EAP vendor relationship, and promoting mind/body resilience programs across the organization.

EEO/AA/Disability/Veteran

• 1. Lead and coordinate activities that support growth of the Peer Support Network.
• 1.1 Provide clinical oversight for peer support interventions, including consultation, training, debriefing, and referral processes.
• 2. Support EAP and W/L services at YNHHS with external vendor
• 2.1 Integration with onsite contract counselors to support program services including: a) individual referrals for one-on-one support, b) drug diversions; c) Critical Incident Debriefings; d) onsite training sessions (for managers and employees) and seminars.
• 3. Oversee and promote system-wide Mindfulness, Stress Reduction, and Resilience Programs
• 3.1 Cross-departmental collaboration with Employee Wellbeing Mind/Body Technicians to design, implement, and evaluate a variety of mindfulness, meditation, and resilience-building classes and webinars to foster stress management and emotional wellbeing.
• 4. Coordinate Resident Wellness Program
• 4.1 Coordinate with Yale School of Medicine (YSM), Graduate Medical Education (GME) office and EAP vendor to schedule and track emotional wellness visits for new medical and nurse residents.
• 5. Provide clinical services at YNHH, including management consultations, training programs and seminars.
• 5.1 Conduct educational seminars and departmental webinars on emotional well-being topics.
• 6. Coordinate with Suicide Prevention Coordinator and other aligned services to promote suicide prevention training courses
• 6.1 Coordinate with Suicide Prevention Coordination to promote live virtual QPR training sessions available to all YNHHS employees.
• 7. Lead cross-functional collaboration with aligned internal departments to integrate EFR into the overall YNHHS population health strategic plan and maximize cross-referrals between relevant programs.
• 7.1 Partner with internal departments (e.g., Human Resources, Benefits, Health Coaching, DEIB, Spiritual Care) to integrate EFR within the broader population health strategy.
• 8. Fosters continuous improvement of EFR program and behavioral health needs of YNHHS workforce.
• 8.1 Stays abreast of best practices in the delivery and evaluation of Employee Assistance and work/life programs
• 9. Serve as primary point of contact for Critical Incident Response coordination
• 9.1 Serve as a Critical Incident Responder when needed and/or work with external vendor to coordinate scheduling of vendor staff to lead debrief session; follow up with unit management and/or vendor to ensure timely delivery and meaningful impact of services.
• 10. Performs other duties and responsibilities as required or requested.

EDUCATION

Bachelor's Degree in Psychology, Social Work, Nursing, Public Health, Health Promotion or related behavioral health field. Master's Degree in Social Work (MSW), Nursing, Clinical Psychology, Clinical Mental Health Counseling, Public Health or a related mental health field required.

EXPERIENCE

Three (3) or more years experience in behavioral health in a healthcare or corporate setting required. Prior experience developing and delivering mental health, wellness, or stress reduction programs highly desirable.

LICENSURE

Required to maintain active license and in good standing. Preferred licensed include RN, LCSW, LPC, LMFT, or Clinical Psychologist. Certified Employee Assistance Professional designation (CEAP) highly desired but not required.

SPECIAL SKILLS

Demonstrated abilities as a skilled clinician to serve in a consultation role to management within YNHHS and respond to complex and sensitive workplace issues. Knowledge of Federal, state and local laws and mandated reporting related to EA services, along with complying with established polices and procedures is strongly recommended. Demonstrated ability in both written and verbal communications skills, including public speaking skills and the ability to develop and deliver onsite training programs also essential. Strong clinical judgment, counseling skills, and consultation experience. Proficiency in facilitating mindfulness and stress reduction programs.

PHYSICAL DEMAND

Travel to sites within all YNHHS Delivery Network locations is expected.