Network Support Specialist

Why Bally's?

Bally's Corporation is a global casino-entertainment company with a growing omni-channel presence. Bally's owns and operates 19 casinos across 11 states, along with a golf course in New York and a horse racetrack in Colorado, and holds OSB licenses in 13 jurisdictions in North America. The acquisition of Aspers Casino in Newcastle, UK, expands its international reach. It also owns Bally Bet, a first-in-class sports betting platform, Bally Casino, a growing iCasino platform, Bally's Interactive International division (formerly Gamesys Group), a leading global interactive gaming operator, and a significant economic stake in Intralot S.A., a global lottery management and services business.

With 11,500 employees, its casino operations include approximately 17,700 slot machines, 630 table games, and 3,950 hotel rooms. Bally's also has rights to developable land in Las Vegas at the site of the former Tropicana Las Vegas.

The Role:

This position is an intricate part of the IT department to ensure the best technology efficiency across the property. This position will handle trouble shooting, assist with network maintenance.

Responsibilities:

• Ensure consistent high-quality service to all our team members and guests.
• Effectively handle all service calls.
• Accurately assess user issues, and research, diagnose, and resolve problems.
• Promptly refer higher-level issues to other members of IT team for resolution.
• Follow up with users to ensure adequate problem resolution.
• Review and monitor applications and operating systems.
• Review and monitor file server and data communications equipment.
• Maintain integrity and security of company information through effective backup and restoration procedures and disaster recovery planning.
• Perform preventive maintenance and repair services to hardware components as needed.
• Implement and install new software and hardware as needed.
• Remain informed about new technology available.
• Review all departmental activities with IT Management team.
• Have knowledge of guest alcohol limitations and company policy and procedure regarding limitations.
• Keep work area in a clean and orderly manner.
• Adhere to regulatory, departmental, and Company policies in an ethical manner and empower and require others to do the same.
• Handle routine guest complaints and incidents and exhibit the appropriate discretion to identify situations requiring the attention of supervisory personnel - seek to resolve all situations in a manner that maintains positive guest relationships.
• Must be able to work a flexible schedule as required by business operations, including late nights, weekends, and holidays; shifts may change.
• Perform other duties as assigned or reasonably requested by any member of management.

Qualifications:

• 1 to 2 years of related work experience within the IT industry, preferred.
• High School Diploma/GED, required.
• Must be able to work Weekends, Nights, and Holidays
• Able to effectively communicate in English via verbal and written.
• Must be able to work in a fast-paced environment.
• Must be able to obtain a state gaming permit.

What's in it for you:

• Top industry pay
• Tuition Reimbursement
• 401k with company match
• Comprehensive health packages
• Paid Time Off

Target Salary Range: $43,000 - 45,000 per year

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

Let Bally's Bet on You - We can't wait to meet you!