Customer Service Representative

Your Responsibilities:

• Respond to customer inquiries via phone, email, and chat with professionalism and expertise
• Resolve complex issues and provide solutions in a timely manner, ensuring customer satisfaction
• Proactively communicate matters with the customer that are affecting orders including due dates, estimating change orders, materials issues, or equipment problems
• Understand the specifications of each order to ensure smooth internal processing
• Adherence to customer expected response times
• Process orders, returns, and exchanges, while ensuring compliance with company policies
• Maintain accurate records of customer interactions and transactions in the CRM system
• Mentor and train Customer Service Representatives I and II, fostering a culture of continuous improvement
• Collaborate with cross-functional teams to address customer needs and enhance service delivery
• Analyze customer feedback and identify trends to improve processes and service quality
• Stay informed about product updates, industry trends, and best practices to enhance service effectiveness

You Must Have:

• May require an associate's degree and 4-6 years of experience in the field or in a related area
• Exceptional communication skills, both verbal and written, with a strong ability to convey information clearly
• Proven problem-solving skills and the ability to think critically in high-pressure situations
• Proficient in using customer service software and CRM systems
• Demonstrated ability to lead and mentor team members
• Ability to sit for extended periods while working on a computer

The anticipated hourly range for this position is $29.00. The actual base offered depends on a variety of factors, which may include as applicable, the qualifications of the individual applicant for the position, years of relevant experience, specific and unique skills, level of education attained, certifications or other professional licenses held, and the location in which the applicant lives and/or from which they will be performing the job. The range listed is just one component of Taylor Corporation's total compensation and benefits package for employee.

About Taylor Corporation

One of the largest graphics communications firms in North America, Taylor's family of companies provide a diverse set of products, services, and technologies addressing the toughest communication challenges. For nearly 50 years, Taylor has been a premier provider of powerful and innovative products, services, and expertise for individuals, businesses, and distributors large and small. Our 10,000+ employees spanning 26 states and seven countries work diligently to create the interactive, printing, and marketing solutions that have helped build some of the world's more recognizable brands. Everything we do begins with identifying the unique priorities and needs of our customers and creating one-of-a-kind solutions. We offer a comprehensive benefit package including several health plans to choose from, dental, vision, wellness programs, life and disability coverage, flexible spending accounts, health savings accounts, 401(k) plan with company match, paid time off (PTO) and 64 hours of annual holiday pay.

The Employer retains the right to change or assign other duties to this position.

Taylor Corporation is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.

Taylor Corporation including all partners and affiliates is an Equal Opportunity Employer/Veterans/Disabled.