Senior Installation Technician

About Diversified:

Diversified is a global leader in audio visual and media innovation, recognized for designing and building the world's most experiential environments. Our award-winning team specializes in delivering solutions for the most complex, large-scale and immersive installations. Serving a global clientele that includes major media organizations and retailers, sports and live performance venues, corporate enterprises, and government agencies, Diversified partners with clients to create spaces that bring people together and keep them coming back.

What to Expect:

At Diversified, we're on a mission to create a world without boundaries, where technology enables all people to connect and experience the moments that matter, wherever they choose to be. With clients spanning the globe and an exciting pipeline of projects across industries, Diversified offers more than just a job. We offer a career path with the flexibility to grow personally and professionally, wherever your ambitions take you.

As a Diversified associate, you'll dive headfirst into big, complex, and rewarding projects that push the boundaries of what's possible. Plus, you'll enjoy a flexible work environment, competitive compensation and benefits, and a culture that celebrates diversity and inclusion.

IF YOU CAN DREAM IT, YOU CAN DO IT AT DIVERSIFIED.

How You'll Contribute:

The Senior Installation Technician is the highest-level field technician role, serving as both a hands-on technical expert and on-site leader for AV installation projects. This role provides advanced technical execution while leading installation teams (typically 3-5 technicians), applying sound judgement to manage site activities with minimal oversight. The Senior Technician ensures adherence to Diversified's standards, industry best practices, and client expectations across all aspects of AV installation. This position plays a critical role in delivering quality outcomes, mentoring junior team members, and representing Diversified in dynamic project environments.

Location: Must live in the Sterling VA area.

What You'll Do:

• Lead on-site installation teams (typically 3-5 technicians), coordinating inventory, daily activities and ensuring project milestones and quality standards are met.
• Perform advanced installation tasks, including structured cabling (pull, terminate, label, dress), device installation, soldering and connector termination, equipment rack assembly, and light physical construction.
• Serve as primary point of technical leadership on site, interpreting and executing complex project documentation and addressing field conditions in real time.
• Mentor and coach team members to promote technical skill development and adherence to safety and quality standards.
• Conduct and document quality control checks to ensure installations meet Diversified and client expectations.
• Facilitate effective communication between field teams, Project Managers, Engineers, General Contractors, Subcontractors, and client stakeholders.
• Manage on-site administrative tasks, including daily reports, redline documentation, punchlist completion, and timesheet verification.
• Proactively identify and escalate project risks, field issues, or scope changes to project leadership.
• Model professionalism and customer-focused behavior on all job sites.
• Provide feedback to leadership on installation processes, tools, and team performance to support continuous improvement.

What You'll Bring:

Required Skills/Qualifications:

• 3-5+ years senior installation experience installing and servicing AV/security systems.
• Expert-level proficiency in Diversified AV installation norms, practices, and quality standards.
• Demonstrated leadership experience managing small field teams on active job sites.
• Advanced technical knowledge of AV system components, cabling, device integration, and rack assembly.
• Strong ability to interpret and implement complex project documentation independently.
• Skilled in problem solving and field adaptation with minimal supervision.
• Excellent interpersonal and communication skills across internal teams and client-facing roles.
• Commitment to safety, quality, and continuous improvement.
• Strong organizational and leadership skills with ability to balance technical and supervisory duties.

Education/ Certifications:

• AVIXA CTS or CTS-I certification achieved or in progress.
• OSHA 30 certification required or obtainable within 90 days.
• Advanced manufacturer certifications on AV systems or components.
• Proven track record leading AV installation teams on mid-size or complex projects.
• Proficient in project reporting tools, Microsoft Office Suite, and digital field documentation.
• Familiarity with project management processes, construction coordination, and site supervision.
• Prior experience contributing to process improvement or field training initiatives.

Work Environment:

Physical Requirements:

Must be able to lift 30lbs. Associate will spend most of the day on their feet moving around the job site. Must be able to occasionally lift at least 50 lbs and be able to climb ladders and stairs. Specific vision abilities required for this job include close vision, distance vision, peripheral vision, and depth vision. Must be able to hear.

Travel:

Frequent travel by car and occasional airplane trips are required. Associate must possess a valid driver's license in their state of residence. Associate will be required to use their own vehicle and will be reimbursed for mileage at the current corporate rate. Local travel to job sites (within a 2-hour driving distance each way) usually makes up 70-90%, but remote travel can be up to 30% of the job.

Work may be performed in an active construction site requiring appropriate PPE.