Program Management Senior Lead

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About Salesforce

Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn't a buzzword - it's a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all.

Ready to level-up your career at the company leading workforce transformation in the agentic era? You're in the right place! Agentforce is the future of AI, and you are the future of Salesforce.

Role Description

Program Managers play a critical role at Salesforce, leading large-scale, cross-functional initiatives within our Technology organization. Program Managers are responsible for programs and portfolios of programs from beginning to end, streamlining processes and fostering more effective communication. They work closely with executives and key company partners to drive critical programs and activities across the company.

We are looking for a highly skilled Program Management Senior Lead to lead technology programs for Salesforce Product Engineering. This role is responsible for partnering with technology teams to define the vision, roadmap, and technical requirements for current and future technology programs that leverage data and AI to achieve technology goals. The ideal candidate is an expert IC leader who can partner with technology teams to define requirements, drive cross-functional alignment, partner with technical teams, influence executives, and lead Salesforce Product Engineering technology initiatives from definition through to adoption.

Responsibilities

• Program management: Lead end-to-end planning, execution, and delivery of complex, cross-functional technology programs that enable Salesforce Product Engineering initiatives.

• Technical strategy: Partner with Salesforce Product Engineering teams to define program vision, strategy, and success metrics aligned with business goals.

• Vision and roadmap: Champion continuous improvement by identifying opportunities to optimize technology processes, workflows, and tools. Translate Salesforce Product Engineering goals and use cases into detailed technical and functional requirements for data, AI, and technology solutions.

• Stakeholder communication: Drive cross-functional alignment by facilitating communication, decision-making, and accountability among executives and technical leaders.

• Cross-functional leadership: Cultivate deep, positive, and influential relationships with senior business leaders and technical teams across organizational boundaries, effectively prioritizing, unblocking, and removing systemic cross-team impediments at scale.

• Performance Tracking: Define, track, and communicate key Program KPIs , providing transparent reporting that measures progress against strategic business outcomes.

Requirements

• Bachelor's degree in Computer Science, Engineering, Marketing, Business, or a related field.

• 10+ years of Program Management experience in a highly matrixed environment.

• Demonstrated success in leading complex, cross-functional programs that deliver scalable technology, data, or AI-driven solutions, and driving programs from concept through delivery.

• Exceptional communication, stakeholder management, and executive influencing skills across technical and non-technical audiences.

• Strong understanding of Salesforce products and how they integrate to offer comprehensive solutions to our prospects and customers.

• Proven experience working with global teams across multiple cultures, time zones, departments, and functions.

• Ability to establish credibility and rapport with senior executives, technical, and non-technical team members.

• Ability to anticipate problems, develop mitigation plans, and effectively escalate gaps to leaders.

• Flexibility and agility in shifting direction quickly as priorities change.

• Strong problem-solving skills, process-driven mindset, and resourcefulness.

• Analytical thinker willing to make cross-functional decisions in a fast-paced, dynamic environment.

• Self-starter; willing to dig in and get the job done with minimal guidance.

• Embody Salesforce's core values of Trust, Customer Success, Innovation, Equality, and Sustainability

Preferred Requirements

• Certified ScrumMaster (CSM), PMI Agile Certified Practitioner (PMI-ACP), Professional Scrum Certifications (PSM) or Scaled Agile Framework (SAFe) Scrum Master (SSM)

For external candidates - this role is Seattle/Bellevue-based and will require 3 days a week in the office

Unleash Your Potential

When you join Salesforce, you'll be limitless in all areas of your life. Our benefits and resources support you to find balance and be your best, and our AI agents accelerate your impact so you can do your best. Together, we'll bring the power of Agentforce to organizations of all sizes and deliver amazing experiences that customers love. Apply today to not only shape the future - but to redefine what's possible - for yourself, for AI, and the world.

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Posting Statement

Salesforce is an equal opportunity employer and maintains a policy of non-discrimination with all employees and applicants for employment. What does that mean exactly? It means that at Salesforce, we believe in equality for all. And we believe we can lead the path to equality in part by creating a workplace that's inclusive, and free from discrimination. Know your rights: workplace discrimination is illegal. Any employee or potential employee will be assessed on the basis of merit, competence and qualifications - without regard to race, religion, color, national origin, sex, sexual orientation, gender expression or identity, transgender status, age, disability, veteran or marital status, political viewpoint, or other classifications protected by law. This policy applies to current and prospective employees, no matter where they are in their Salesforce employment journey. It also applies to recruiting, hiring, job assignment, compensation, promotion, benefits, training, assessment of job performance, discipline, termination, and everything in between. Recruiting, hiring, and promotion decisions at Salesforce are fair and based on merit. The same goes for compensation, benefits, promotions, transfers, reduction in workforce, recall, training, and education.