Director, Change Management

As the global leader in high-speed connectivity, Ciena is committed to a people-first approach. Our teams enjoy a culture focused on prioritizing a flexible work environment that empowers individual growth, well-being, and belonging. We're a technology company that leads with our humanity-driving our business priorities alongside meaningful social, community, and societal impact.

Are you a strategic leader passionate about driving organizational change and fostering sustainable transformation? Reporting to the Chief Transformation Officer (CTO), the Director, Change Management will spearhead the change management discipline, accelerating adoption of new processes, technologies, and ways of working. As part of the Enterprise Transformation Office (ETO), this role is critical in ensuring transformation initiatives deliver measurable outcomes and embed lasting behaviors. If you are ready to lead impactful change and shape organizational agility, this is your opportunity.

How You Will Contribute:

• Develop and implement a comprehensive change management strategy, including methodology, standards, and toolkits, aligned with corporate strategy and transformation roadmaps.

• Conduct stakeholder impact assessments, create engagement plans, and build coalitions across executive leadership and functional teams to sustain alignment and remove barriers.

• Design and deliver communication programs that articulate the "why," "what," and "how" of transformation activities, working closely with Corporate Communications for strategic alignment.

• Develop training and upskilling initiatives to help employees adopt new processes, technologies, and behaviors, leveraging innovative communication channels and digital adoption tools.

• Embed change checkpoints into ETO governance processes, ensuring readiness criteria are met before go-live and integrating change activities into prioritization and intake processes.

• Leverage advanced analytics and feedback loops to optimize change interventions, define KPIs for adoption and behavioral change, and report progress to leadership.

• Play a key role in post-implementation reviews, ensuring sustainment plans prevent regression and "hold the gains" from a change management perspective.

The Must Haves:

• Extensive experience in organizational change management, transformation, or related roles within complex, global enterprises.

• Proven ability to design and execute change strategies for large-scale initiatives impacting multiple functions.

• Expertise in stakeholder engagement, communication planning, and training program development.

• Strong understanding of transformation governance, portfolio management, and strategic alignment.

• Bachelor's degree required; advanced degree or certifications (e.g., Prosci, ACMP, PMP) preferred.

• Ability to travel domestically and internationally as needed.

Nice to Haves:

• Experience leveraging predictive analytics and environmental scans to proactively identify change resistance and adoption challenges.

• Demonstrated ability to empower internal networks of change champions to amplify change messages and gather feedback.

• Familiarity with innovative communication channels and digital adoption tools to enhance engagement and effectiveness.

• Strong knowledge of KPIs for behavioral change and adoption, with experience in advanced analytics for continuous optimization.

• Proven ability to mitigate risks associated with organizational change, including cultural resistance and technology adoption issues.

Pay Range:

The annual pay range for this position in Canada is $119,400 - $190,700.

The annual pay range for this position in the USA is $133,600 - $213,400.

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At Ciena, we are committed to building and fostering an environment in which our employees feel respected, valued, and heard. Ciena values the diversity of its workforce and respects its employees as individuals. We do not tolerate any form of discrimination.

Ciena is anEqual Opportunity Employer, including disability and protected veteran status.

If contacted in relation to a job opportunity, please advise Ciena of any accommodation measures you may require.