Commercial Account Manager

Bitsight is a cyber risk management leader transforming how companies manage exposure, performance, and risk for themselves and their third parties. Companies rely on Bitsight to prioritize their cybersecurity investments, build greater trust within their ecosystem, and reduce their chances of financial loss.
Built on over a decade of technological innovation, its integrated solutions deliver value across enterprise security performance, digital supply chains, cyber insurance, and data analysis.

• We invented the cyber ratings industry in 2011
• Over 3000 customers trust Bitsight
• Over 750 teammates are dispersed throughout Boston, Raleigh, New York, Lisbon, Singapore, and remote

The Account Manager is a revenue-driving role responsible for retaining and expanding an assigned portfolio of commercial (SMB) customers. This role is ideal for a hunter-minded seller who enjoys building pipeline, uncovering expansion opportunities, and closing new ACV within an existing customer base-while also ensuring successful renewals.

You'll own a book of ~150 accounts with responsibility for both renewal execution and expansion growth. Success in this role comes from proactive account planning, consultative selling, and consistent customer engagement that drives measurable business impact.

• Own revenue outcomes across your book of business, with accountability for both renewals and expansion ACV.

• Actively prospect within accounts to identify, qualify, and close expansion opportunities, including additional licenses, new products, and broader use cases.

• Build and maintain a healthy expansion pipeline, engaging customers well ahead of renewal cycles to create upsell and cross-sell opportunities.

• Lead renewal negotiations, driving urgency, value alignment, and on-time renewals while minimizing churn and contraction.

• Develop and execute account plans that outline growth strategy, stakeholder mapping, whitespace opportunities, and renewal timing.

• Build relationships beyond day-to-day users to include economic buyers and influencers, positioning Bitsight as a strategic partner.

• Conduct regular customer conversations focused on value realization, outcomes, and future needs, not just product usage.

• Partner with Customer Success and other internal teams to support adoption, remove blockers, and align expansion motions to customer outcomes.

• Maintain accurate forecasting, pipeline hygiene, and CRM documentation to support predictable revenue delivery.

• 1-3 years of quota-carrying experience in Account Management or Account Executive roles, ideally in a SaaS environment.

• Demonstrated interest in or aptitude for selling and closing expansion business, not just managing relationships.

• Comfort managing a high-volume book of accounts while prioritizing time toward the highest-growth opportunities.

• Strong discovery, questioning, and communication skills with the ability to uncover unmet needs.

• Highly organized, proactive, and motivated by hitting and exceeding revenue targets.

• A growth mindset, resilience, and desire to develop into a top-performing commercial seller.

• Experience in cybersecurity or SaaS is a plus, but not required.

Belonging & Inclusion. Bitsight is proud to be an equal opportunity employer. This means we do not tolerate discrimination of any kind and are committed to providing equal employment opportunities regardless of your gender identity, race, nationality, religion, sexual orientation, status as a protected veteran, or status as an individual with a disability.

Culture. We put our people first. Bitsight offers best in class benefits. We devote the same energy to nurturing our company's inclusive culture as we apply to serving our customers' needs. Working at Bitsight will give you the opportunity to fulfill your professional goals and expand your skills.

Open-minded. If you got to this point, we hope you're feeling excited about the job description you just read. Even if you don't feel that you meet every single requirement, we still encourage you to apply. We're eager to meet people that believe in Bitsight's mission and can contribute to our team in a variety of ways.

Bitsight also provides reasonable accommodations to qualified individuals with disabilities or based on a sincerely held religious belief in accordance with applicable laws. If you need to inquire about a reasonable accommodation, or need assistance with completing the application process, please email recruiting@bitsight.com. This contact information is for accommodation requests only, and cannot be used to inquire about the status of applications.

Additional Information for United States of America Applicants:

Bitsight is committed to compliance with all fair employment practices regarding citizenship and immigration status.

Bitsight will not discharge, discipline or in any other manner discriminate against any employee or applicant for employment because such employee or applicant has inquired about, discussed, or disclosed the compensation of the employee or applicant or another employee or applicant.

Massachusetts Applicants: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Qualified applicants with criminal histories will be considered for employment consistent with applicable law.

This position may be considered a promotional opportunity pursuant to the Colorado Equal Pay for Equal Work Act.

The anticipated hiring base salary range for this position is US$55,000 to $60,000 annually for US-based employees. This range reflects the minimum and maximum target for new hire salaries for the position across all US locations, is based on a full-time work schedule, and is Bitsight's good faith estimate as of the date of this posting. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training.In addition to base salary, this role is eligible for participation in a bonus or commission plan and an equity grant. Bitsight also offers a competitive benefits package, including but not but limited to medical, dental, and vision insurance; paid parental leave; flexible time off; a 401(k) plan with employee and company contribution opportunities; life and disability insurance; and tuition reimbursement.