Manager, Program Services

For more than55 years, Family Health Centers of San Diego's (FHCSD) mission has been to provide caring, affordable, high-quality health care and supportive services to everyone, with a special commitment to uninsured, low-income and medically underserved persons.

FHCSD is one of the top 10 largest federally qualified health centers (FQHCs) in the country. We operate more than 90 sites across San Diego County, including 29 primary care clinics, 23 behavioral health facilities, 10 physical rehabilitation clinics, nine dental clinics, five vision clinics, four outpatient substance use treatment programs, three mobile medical units, two mobile counseling centers, two urgent care centers, and a pharmacy.

Our staff provides care to over 227,000 patients each year, of whom 91% are low-income and 29% are uninsured. FHCSD provides care to all. Services include, but are not limited to adult care, chronic disease management, pediatrics, comprehensive women's care including obstetrics, dental, vision, case management, physical rehabilitation, speech therapy for children, vaccinations, infectious diseases, behavioral health, substance use counseling and a host of specialty services including cardiology, podiatry, endocrinology, dermatology, among others. FHCSD also offers supportive services to those who are unsheltered and in need of intensive case management.

The breadth of our clinic locations, services and programs has grown over the last five decades, making us the largest community clinic provider of health care to the uninsured in the county and one of the top 10 largest community clinic organizations in the nation. We are also the largest health care safety-net provider, largest school-based health care provider and the largest mental health provider in the San Diego region.

Family Health Centers of San Diego (FHCSD) is looking for a Manager of Program Services. The Manager of Program Services strategically manages and oversees operations of specific programs/grants related to special population health engagement, counseling, case management, and health education services. In this role, job duties include managing direct and indirect reports, adhering to budgets, tracking deliverables for assigned grants/programs, and conducting data analysis and report writing. The Manager of Program Services will also be responsible for building relationships with community partners and identifying new partners and new sites for providing services.

Responsibilities:

*Builds positive relationships, inspires others to perform at a higher level, prepares career development plans and retains an accountable workforce.

*Coaches and counsels staff and administers appropriate disciplinary action in a timely manner.

*Gathers and analyzes data on programs, creating relevant and usable reports on program data and metrics. Participates in the evaluation and quality assurance process of programs/grants. Ensures timely and accurate reporting is provide to funders and other agencies. Keeps program in compliance with grant and regulatory requirements.

*Identifies, builds, and maintains relationships with community, county, federal, and local grantors, identifying opportunities for new funding sources and representing FHCSD to community partners. Partners with Foundation and program directors to participate in the grant writing process.

*Oversees the daily and strategic operations of assigned programs and grants. Ensures completion of grant/program goals and objectives, through subordinate personnel. Generates and implements plans for maximizing services.

*Participates in continuous improvement activities and ensures appropriate Lean tools (i.e., 5S, A3) are deployed and results are evaluated and/or measured.

*Performs other duties as assigned.

*Prepares program budgets, monitors all grant expenditures according to approved budgets, ensures revenue is adequate to support programs, ensures timely and appropriate expenditures of funds, and reviews purchasing requests related to assigned programs.

*Provides/ensures staff receive all new hire and annual trainings on time.

Requirements:

*Bachelor's degree in Public Health, Social Sciences, Business Administration, Health Care Administration, Nursing, or closely related field required. Master's degree in relevant field preferred.

*3 years of experience in working with organizations serving the patient population for assigned programs required (i.e., HIV/AIDS, homeless, LGBT, etc.)

*5 years of experience in program management in health care field required.

*Or equivalent combination of education and experience that provides the skills, knowledge and ability to perform the essential job duties, and which meets any required state or federal certification requirements.

*For the AOD Services Department (159) Only: Valid certification from a California State Substance Use Disorders (SUD) Services certifying agency required

*Ability and means to travel as needed in a timely manner within San Diego County. DRIVER REQUIREMENTS: Requires an active Class C California driver's license, proof of liability insurance at $100,000, on vehicle used. No more than 2 points in past 12 months; No suspensions in last 2 years for moving violations; No DUI, reckless or felony Driving within 5 years. No license revocation in 7 years.

*Ability to work well in both a team-based environment and independently.

*Basic computer literacy ability to comply with department needs and expectations (i.e., electronic medical record documentation, obtaining background information and reports on patients, following up on appointments, etc.).

*Bilingual in English/Spanish preferred.

*Demonstrated ability to be culturally sensitive and respect diversity.

*Demonstrated project management and oversight skills.

*Excellent interpersonal and customer service skills.

*Excellent written and verbal communication skills.

*Knowledge of supervisory practices and techniques, including performance management and employee development.

*Knowledge of, and ability to, create, maintain, and adhere to budgets, fiscal planning, grant programs, and reporting requirements at a managerial level of responsibility.

*Strong analytical and problem solving skills.

Rewards:

• Job type: Regular Full Time
• Competitive Salary with Excellent Benefits
• Retirement Plan with Employer Match
• Paid Time Off, Extended Sick Leave and Paid Holidays
• Medical/Dental/Vision/FSA/Life Insurance
• Employee Discounts and Wellness Programs
• #IndSocialServices

FHCSD was founded by community activists working towards a common goal: caring, affordable, high-quality medical care for all. We are proud to continue this mission today as we provide accessible services to over 210,000 patients across San Diego County. The successful candidate will have a demonstrated commitment to community medicine and providing culturally competent care to the medically underserved

We are excited to share that the salary range for this position is:

Information on our extensive benefits package can be found here: FHCSD Wellness - Employee Hub (gobenefits.net)

FHCSD provides Equal Employment Opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, transfer, leave of absence, compensation, and training.