Forward Staging Service Delivery Manager

AIT Worldwide Logistics, INC.

United States, Illinois, Itasca

2 Pierce Place (Show on map)

Jan 03, 2026

Forward Staging Service Delivery Manager

2026-6568

Position Type

Regular Full-Time

Introduction

Join us at AIT, where we believe every day presents an opportunity to make a global impact!

We're problem solvers, driven by our curiosity and creativity, in endless pursuit of solutions for our customers. Together, we champion the strength of our global teams. And, as trusted advisors, we go above and beyond, working together in a supportive and collaborative environment to ensure customer satisfaction.

Through the company's continued growth, we challenge ourselves to be better, continuously learning and growing in our dynamic environment. Helping others is at the core of our culture, join us in finding fulfillment by giving back to our local communities as the united team that is AIT. Find out what our people deliver. means when you come move the world with us! Hear directly from our teammates at AIT Worldwide Logistics and make us the next stop on your career journey.

Overview

The Forward Staging Service Delivery Manager oversees forward staging operations for server racks and associated components to enable real-time delivery to data center locations. The role ensures operational readiness, precise inventory control, on-time dispatch, compliance with customer requirements and AIT standards, serving as the subject matter expert (SME) for Forward Staging Locations.

Responsibilities

Forward Staging Operations:
* Own readiness of server racks, cabling, power/network components, and ancillary materials at forward staging sites.
* Coordinate real-time dispatch to data center locations in alignment with project time lines and service level agreements (SLAs).
* Ensure proper handling, storage, and security controls for high-value technology assets, including chain-of-custody documentation.
* Owns data accuracy within the WMS (Extensiv) of the on-hand inventory

Logistics & Scheduling:
* Build and maintain delivery schedules with contingency buffers for site constraints, access windows, and appointment lead-times.
* Optimize route plans using carrier performance, capacity, and risk data to achieve on-time delivery and cost targets.
* Track shipments from staging through site arrival; drive proactive exception management and escalation.
Inventory Control:
* Implement and manage inventory governance across forward staging locations, including:
Receiving & Storage: Validate Customer Reference details, serials, and condition; stage by project and rack order.
Cycle Counting: Establish daily/weekly cycle counts and reconciliation processes; investigate variances and root causes.
Lot / Serial & Configuration Accuracy: Maintain exact rack bill-of-materials (BOM) alignment; control revisions and substitutions.
Status Visibility: Maintain system-of-record updates (e.g., available, staged, quality control (QC) hold, dispatched, installed) with timestamped audit trails.
Environmental & Security Controls: Enforce ESD, humidity / temperature parameters, physical access logs, and CCTV where applicable.
Returns & RMA: Manage return flows, quarantine zones, and vendor RMA coordination.
Drive inventory key performance indicators (KPIs) for accuracy, shrink, dwell time, etc. and publish weekly dashboards to stakeholders.
Operational Excellence:
* Author and maintain standard operating procedures (SOPs) for staging, inventory control, dispatch, and site hand off; embed continuous improvement and corrective action plans.
* Conduct site surveys, readiness checks, and post-mortems; standardize lessons learned across locations.
* Align labor, equipment, and storage capacity for potential forecasted project waves.
* Serve as the primary operations contact for staging / delivery projects; provide proactive milestone updates and risk mitigation plans.
* Ensure installation windows are met by coordinating with customer site teams and data center access protocols.
Compliance & Risk Management:
* Validate liability/insurance coverage applicable to staged and in-transit assets.
* Enforce security standards, access controls, and documentation requirements; maintain audit-ready records.
* Execute risk assessments (asset, route, facility) and implement mitigation measures.
Vendor Management:
* Responsible for vendor relationships with 3rd party warehouse providers
* Proactively sources new vendor partners in key markets not yet serviced in the FSL program
* Drives the connected vendor strategy to align KPI's and client visibility with all AIT facilities & systems
Performs other duties as assigned
Complies with all policies and standards

Qualifications

Education
* Bachelor's Degree in logistics, supply chain management, or equivalent (required)

Experience
* 6+ years in service delivery, logistics, supply chain, and data center operations (required)

Knowledge, Skills, and Abilities

* Demonstrated manager level expertise in inventory control (cycle counting, serial / lot control, reconciliation) and forward staging. High

* Strong planning, scheduling, and carrier coordination skills. High

* Excellent stakeholder communication and problem-solving abilities. High

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