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Building Services Equipment and Service Level Analyst

University of Georgia
retirement plan
United States, Georgia, Athens
Jan 05, 2026
Posting Details
Posting Details
















Posting Number S14548P
Working Title Building Services Equipment and Service Level Analyst
Department FMD-Svcs-Blding Svcs
About the University of Georgia
Chartered by the state of Georgia in 1785, the University of Georgia is the birthplace of public higher education in America and is the state's flagship university (https://www.uga.edu/). The proof is in our more than 240 years of academic and professional achievements and our continual commitment to higher education. UGA is currently ranked among the top 20 public universities in U.S. News & World Report. The University's main campus is located in Athens, approximately 65 miles northeast of Atlanta, with extended campuses in Atlanta, Griffin, Gwinnett, and Tifton. UGA employs approximately 3,100 faculty and more than 7,700 full-time staff. The University's enrollment exceeds 41,000 students including over 31,000 undergraduates and over 10,000 graduate and professional students. Academic programs reside in 19 schools and colleges, including our newly established School of Medicine.
About the College/Unit/Department
The UGA Facilities Management Division is the largest of 7 divisions reporting to the Vice President for Finance and Administration. The exceptional staff of over 800 personnel manage, operate, and maintain campus landscapes, buildings, and infrastructure to promote the long-term sustainability of the University of Georgia.
College/Unit/Department website https://fmd.uga.edu
Posting Type External
Retirement Plan TRS
Employment Type Employee
Benefits Eligibility Benefits Eligible
Full/Part time Full Time
Work Schedule
Additional Schedule Information
Monday-Friday, Hours may vary
Advertised Salary $41,400 - Commensurate with Experience
Posting Date 01/05/2026
Open until filled No
Closing Date 01/13/2026
Proposed Starting Date 02/02/2026
Special Instructions to Applicants
Please note that successful applicants are responsible for ensuring their eligibility to work in the United States (i.e. a citizen or national of the United States, a lawful permanent resident, a foreign national authorized to work in the United States without need of employer sponsorship) on or before the effective date of your appointment, and maintain eligibility without sponsorship throughout your appointment
Location of Vacancy Athens Area
EEO Policy Statement
The University of Georgia is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to age, color, disability, genetic information, national origin, race, religion, sex, or veteran status or other protected status. Persons needing accommodations or assistance with the accessibility of materials related to this search are encouraged to contact Central HR ( hrweb@uga.edu).
USG Core Values Statement
The University System of Georgia is comprised of our 26 institutions of higher education and learning, as well as the System Office. Our USG Statement of Core Values are Integrity, Excellence, Accountability, and Respect. These values serve as the foundation for all that we do as an organization, and each USG community member is responsible for demonstrating and upholding these standards. More details on the USG Statement of Core Values and Code of Conduct are available in USG Board Policy 8.2.18.1.2 and can be found online at https://www.usg.edu/policymanual/section8/C224/#p8.2.18_personnel_conduct.

Additionally, USG supports Freedom of Expression as stated in Board Policy 6.5 Freedom of Expression and Academic Freedom found online at https://www.usg.edu/policymanual/section6/C2653.
Position Information












Classification Title Data Analyst Technician I
FLSA Non-Exempt
FTE 1.00
Minimum Qualifications
High school diploma or equivalent
Preferred Qualifications

  • Bachelor's degree with a minimum of three (3) years of experience in custodial operations, facilities management, or operational data analysis.
  • Experience with computerized maintenance management systems (CMMS).
  • Background in higher education or large-scale facilities operations.
  • Familiarity with Lean or continuous improvement principles.

Position Summary
The Building Services Equipment and Service Level Analyst will be responsible for evaluating, tracking, and improving the operational efficiency, reliability, and service quality of custodial and building maintenance operations across all assigned zones. This position analyzes equipment performance, service delivery standards, and resource utilization to ensure consistent, high-quality custodial and maintenance outcomes that align with departmental goals and university standards.
Knowledge, Skills, Abilities and/or Competencies

  • Strong understanding of custodial operations, cleaning standards, and maintenance best practices.
  • Proficiency in Microsoft Excel, Power BI, or other data analysis and visualization tools.
  • Excellent organizational, analytical, and written communication skills.
  • Ability to evaluate operational data and develop recommendations based on trends.
  • Strong problem-solving skills with attention to detail and accuracy.
  • Ability to collaborate effectively with managers, supervisors, and support staff across multiple zones.
  • Knowledge of preventive maintenance planning and asset management systems preferred.

Physical Demands

  • Work is performed in both office and field settings.
  • Walk through multiple buildings and across campus for inspections.
  • Occasionally lift up to 25 pounds and operate or assess custodial equipment.
  • May require early morning, evening, or weekend work for operational evaluations.

Is driving a responsibility of this position? Yes
Is this a Position of Trust? Yes
Does this position have operation, access, or control of financial resources? No
Does this position require a P-Card? No
Is having a P-Card an essential function of this position? No
Does this position have direct interaction or care of children under the age of 18 or direct patient care? No
Does this position have Security Access (e.g., public safety, IT security, personnel records, patient records, or access to chemicals and medications) Yes
Credit and P-Card policy
Be advised a credit check will be required for all positions with financial responsibilities. For additional information about the credit check criteria, visit the UGA Credit Background Check website.
Background Investigation Policy
Offers of employment are contingent upon completion of a background investigation including, a criminal background check demonstrating your eligibility for employment with the University of Georgia; confirmation of the credentials and employment history reflected in your application materials (including reference checks) as they relate to the job-based requirements of the position applied for; and, if applicable, a satisfactory credit check. You may also be subject to a pre-employment drug test for positions with high-risk responsibilities, if applicable. Please visit the UGA Background Check website.
Duties/Responsibilities


Duties/Responsibilities
Equipment Inventory & Performance-

  • Maintain a comprehensive inventory of custodial and maintenance equipment.
  • Monitor condition, age, and functionality of equipment.
  • Analyze equipment performance, downtime, and maintenance records.
  • Prepare recommendations for replacement or repair to improve efficiency.

Percentage of time 50


Duties/Responsibilities
Service-Level Reviews & Reporting-

  • Conduct service-level reviews and analyze custodial inspection data.
  • Track performance trends and identify deficiencies.
  • Work with zone managers to address service quality issues.
  • Support development and monitoring of key performance indicators (KPIs).
  • Compile and present reports summarizing operational metrics (equipment status, maintenance compliance, service quality scores).
  • Develop dashboards and visual reports for management review.

Percentage of time 20


Duties/Responsibilities
Collaboration & Process Improvement-

  • Collaborate with supervisors and team leads to improve staff performance through better equipment care and operational best practices.
  • Provide data-based recommendations for process and scheduling improvements

Percentage of time 15


Duties/Responsibilities
Special Projects & Strategic Initiatives-
  • Participate in special projects, audits, or initiatives supporting the strategic goals of Building Services and the Facilities Management Division.
Percentage of time 15
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