Administrative Support Specialist - Journey

The College of Health and Human Performance ( HHP) at ECU is home to eight academic units (offering over 30-degree options), award winning faculty, world class research labs and a diverse student body. Our wide range of academic programs provide an assortment of academic options for potential and current students. Student experiences inside and outside of the classroom are vast as well. Students in our programs are exposed to many different opportunities and experiences.

Customer Service and Advisor Support 40%
Respond and/or refer day-to-day communications directed to the HHP Advising Center the calls to the appropriate advisor or person (including referrals to campus resources). Maintain a welcoming physical environment and "digital spaces" for learners/students. Schedule appointments for individuals that request to meet with HHP Advisors. Monitor Advising Center resources/supplies and communicate requests for purchases per the HHP Purchasing Request System
Learner Recruitment and Retention Support 30
Develop and distribute advising and learner success information to learners/students, individuals that learners/students have indicated communication is permissible with, faculty, and other stakeholders. Assist with planning and implementation of recruitment and retention events Orientation activities during the summer Month's premier recruitment/retention events (Connect @ECU, Open House)- HHP events and tours. Maintain data related to recruitment and retention of students. Student records Contacts (internal and external to ECU). Serve as HHP College Graduation Recognition Event Coordinator and chair HHP Graduation Recognition Event Committee.
Academic Operations 30%
Enter all unit Course Schedules (all courses, including independent studies and other courses requiring learning contracts with students). Assist with requests for classroom/instructional space (25Live classroom reservations, HHP managed instructional use spaces). Supervises student employees that work in the advising center.

Contingent on Available Funding

High school diploma or equivalency and one year of related office experience; or equivalent combination of training and experience.

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If no applicants apply who meet the required competency level and training & experience requirements, then management may consider other applicants. Salary would be determined based on budget, UNC salary administration, and/or candidate qualifications.

East Carolina University is committed to workforce success and cultivating a culture of care for our employees. ECU prohibits unlawful discrimination and harassment based on race/ethnicity, color, genetic information, national origin, religion, sex, sexual orientation, gender identity, age, disability, political affiliation, and veteran status. All qualified applicants will receive consideration for employment without regard to their protected veteran status or disability.

Individuals requesting accommodation under the Americans with Disabilities Act Amendments Act ( ADAAA) should contact the ADA Coordinator at (252) 737-1018 (Voice/ TTY) or ADA-Coordinator@ecu.edu.

Final candidates are subject to criminal & sex offender background checks. Some vacancies also require credit or motor vehicle checks. ECU participates in E-Verify. Federal law requires all employers to verify the identity and employment eligibility of all persons hired to work in the United States. If highest degree earned is from an institution outside of the U.S. and its territories, final candidates are required to have their degree validated as equivalent to the degree conferred by a regionally accredited college or university in the U.S.

If you experience any problems accessing the system or have questions about the application process, please contact the Department for People Operations, Success, and Opportunity at (252) 328-9847 or toll free at 1-866-489-1740 or send an email to employment@ecu.edu. Our office is available to provide assistance Monday-Friday from 8:00-5:00 EST.