Remote Engagement (Inside Sales) Supervisor - EST/CST

Join Amplity, the full-service go-to partner of biopharma companies that delivers flexible + specialized medical + commercial services. No matter where a drug is in its lifecycle, we scale with ease to maximize resources + improve impact for all our clients. Through strategic partnerships + deep therapeutic expertise, Amplity transforms how breakthrough treatments reach the people who need them.

Remote Engagement (Inside Sales) Supervisor

Position Summary:

The Remote Engagement (Inside Sales) Supervisor is responsible for a team of (Inside Sales)Remote Engagement Specialists to support goals, deliver results, assist with expense management, and maximize results and client satisfaction. Additionally, this role is also responsible for assisting and working collaboratively with the program leadership that may include Sales Managers and the Program Director when needed to execute program-specific activities and responsibilities.

Essential Duties/Responsibilities:

• Ensure effective communications with Client
• Plan, organize, and monitor contract deliverables in support of the team to ensure achievement of annual contract KPIs and requirements
• Support the management of a team of Remote Engagement Specialists in all areas of their employment:
• Communicate team objectives in ways that promote teamwork and create a strong sense of shared goals among team members
• Provide timely and constructive feedback on the quality and content of their calls as per expectations set by the client, using approved Coaching Guide forms
• Monitor Remote Engagement Specialist productivity, workload, and outputs, ensuring compliance with policies and processes and addressing issues through corrective action processes as they arise
• Continuously assess Remote Engagement Specialist performance as it pertains to project progress, results, and timelines, and assist in creating and delivering individual development plans and performance appraisals according to Amplity's performance management policies and standards
• Support the creation of a team-oriented, productive, and positive work environment by assisting with the development and mentoring of team members through individual and team meetings
• Monitor employee compliance with all company policies and procedures and engage/work with Amplity Compliance to resolve issues and follow up with disciplinary action when needed
• Assist with managing conflict and employee relations on the team, engaging Amplity Human Resources when appropriate
• Provide administrative oversight - maintain documentation of team members' attendance, approve time off, schedules, expense reports, etc.
• Provide coaching and support for assigned team of Remote Engagement Specialists by observing product discussions and selling skills and providing feedback in collaboration with the Program Director
• Support the team by assisting with metric and sales reporting on a regular basis
• Assist with the hiring and selection process for backfills and new positions
• Support new product, sales, compliance, and Amplity training for new employees
• Assist team with utilization of all technology requirements: CRM use, call and interaction activity reports, sales reports, and others as needed
• Ensure compliance with state/federal employment laws, corporate HR policies, and personnel policies, procedures, and guidelines
• Other duties as assigned

Education and Experience:

Required:

• BA/BS degree or equivalent experience
• Supervisory experience or active Amplity remote engagement experience ready for supervisory role
• 2 years Remote Engagement or related experience
• Experience in aesthetics, pharmaceutical, or healthcare industry desired
• Willingness to cover all time zones as needed
• Must successfully complete all Amplity and client required training
• Travel approximately 20%+ or as needed for client meeting and training
• Proficiency in Microsoft Office (Word, Excel, PowerPoint)

Knowledge, Skills, and Abilities:

• Problem-solving skills
• Excellent written, verbal, interpersonal, and listening skills
• Strong attention to detail and organizational skills
• Excellent time management skills and ability to effectively set priorities and multitask in a fast-paced, matrixed environment
• Ability to effectively interact with other team members on all organizational levels
• Ability to navigate virtual platforms

Key Performance Competencies:

• Decision Quality
• Dealing with Ambiguity
• Business Acumen
• Driving for Results
• Organizational Agility
• Interpersonal Savvy
• Customer Focus
• Motivating Others

EPIIC Values:

All positions at Amplity have a responsibility to demonstrate our EPIIC Values in order to uphold our high-service standards.

Excellence: We set high standards. We are solutions-focused and achieve outstanding results with a professional and positive attitude.

Passion: We love what we do. Our energy inspires, engages, and motivates others.

Innovation: Our ideas set us apart. We are curious and bold and challenge traditional ways of working.

Integrity: We are open, honest, and transparent. We do the right thing with courage and understanding.

Collaboration: We are better together. We actively seek the participation of others to achieve greater outcomes.

About Us

Amplity powers biopharma innovation through expert-led teams that deliver. Whether you knew us in the 80's as Physician Detailing Inc., or in the 00's as part of Publicis Health , the companies that came together in 2019 to form Amplity have delivered contract medical, commercial + communications excellence for 40+ years.

Our people-driven, tech-enabled DNA fuels everything we do.Our professionals understand the pharmaceutical industry from the inside out. With a deep grasp on product lifecycles, marketing hurdles, operational nuances + the complex needs of providers and patients, we help our clients launch products + operate smoothly with precision - across all business shapes, sizes + specialties.

We are on a mission to improve patient outcomes through executional excellence - enabling our partners in pharma to thrive in turn. At Amplity, we are allies in excellence. And we do it quicker, better, nicer than anyone else.

Our Diversity Policy

We encourage and support equal employment opportunities for all associates and applicants for employment without regard to sex, race, color, religion, national origin, age, disability, marital status, sexual orientation or veteran status. Employment decisions are evaluated on the basis of an individual's skills, knowledge, abilities, job performance and other qualifications. In addition, Amplity Health maintains policies and procedures designed to comply with applicable federal, state and local laws governing non-discrimination in employment in every location in which Amplity Health has facilities.