Care Inbound Revenue Specialist - (Remote)

Welcome to the intersection of energy and home services. At NRG, we're driven by our passion to create a smarter, cleaner and more connected future.

Vivint Smart Home, an NRG owned company, is a leading smart home company in the United States, dedicated to redefining the home experience with intelligent products and services. We find purpose in proactively protecting and keeping our customers connected to home, no matter where they are. Join the Smart Home team to create smarter, safer and more sustainable homes.

Welcome to the intersection of energy and home services. At NRG, we're driven by our passion to create a smarter, cleaner and more connected future.

Vivint Smart Home, an NRG owned company, is a leading smart home company in the United States, dedicated to redefining the home experience with intelligent products and services. We find purpose in proactively protecting and keeping our customers connected to home, no matter where they are. Join the Smart Home team to create smarter, safer and more sustainable homes.

Who We Are:
Our Inbound Service & Sales team within our Customer Solutions organization provides peace of mind through seamless security solution integrations. We are searching for passionate individuals to help us redefine home security. With a proven service-to-sales process, our team ensures every customer experiences the ultimate protection and peace of mind. We prioritize providing world-class customer service and savings for families through our proactive retention efforts.

The Role:
Inbound Service & Sales Specialists excel in offering equipment and plan upgrades, tailored system relocation packages to retain loyal customers, and educate clients on opportunities to save money and optimize their Smart Home experience. This role combines customer support with consultative sales.

You'll begin every interaction by delivering exceptional service, listening carefully, resolving concerns, and building trust. Once the customer feels supported, you'll transition seamlessly into proactively uncovering needs and presenting individualized solutions that enhance their security and lifestyle. In this role you will earn the opportunity to sell by prioritizing solutions that ensure our customers' systems and accounts are taken care of while presenting equipment and offers that will enhance their experience with our products.

Day to Day:
You will master our internal troubleshooting processes and adopt a consultative sales approach that prioritizes customer needs. Strong communication and interpersonal skills are key to thriving in a fast-paced, dynamic environment. A passion for sales, delivering professional customer service, and a problem-solving mindset will enable you to achieve your monthly goals. You'll join a supportive, high-energy team that values collaboration and shared success. As an Inbound Service & Sales Specialist, you'll work closely with leaders across departments, your direct supervisor and performance coach, as well as upper management, to ensure success for you, the customer, and Vivint.

Expectations for Success:
* Drive and Adaptability: Must demonstrate strong determination and flexibility toovercome challenges. Success in this role means handling rejection with confidence and pushing through obstacles to identify and enact appropriatesolutions.

* Achieving Steady Sales Performance: Must consistently meet or exceed monthly and quarterly targets, showcasing a proven ability to deliver results and drive Vivint's continued revenue growth.

* Clear and Compelling Communication: Must be able to simplify complex product offerings and present them in an enticing way, ensuring customers understand the value of their new system and how it meets their unique needs.

* Commitment to Continuous Learning: Must stay current on evolving products, services, industry trends, and sales strategies. Curiosity and innovation are key to maintaining success in a dynamic market.

Qualifications Needed:
* Must be at least 18 years old
* Must obtain a Burglar Alarm License (paid for by Vivint)
* Proven experience in sales or a customer-facing role, preferably in a customer upgrade or sales specialist capacity
* Proficient with computer functions and ability to utilize software, databases, scripts, and other resources
* Must be able to type a minimum of 40 wpm
* Cannot be located in CA, CO, CT, DC, KY, ME, NJ, NY, or WA.

Education:

* High School diploma / GED Equivalent

Working Conditions:
* Work-from-home employees cannot be the primary caregivers for children, other people, or pets while on shift
* Have a quiet and private location from which to work
* Must be able to provide your own equipment; requirements will be verified upon hire and are as follows:
* A computer (laptop or desktop) that runs Windows 10 (Please note our remote-based software does NOT work with Apple/Mac products, tablets, or
Chromebooks)
* Computer must have at least 16 GB RAM
* Computer must have a functional webcam
* A USB wired headset equipped with a microphone
* Must have reliable internet: 10 MBPS download and 10 MBPS upload speeds
* Must have a wired internet connection
* A second monitor is strongly recommended if a laptop is being used
* An external mouse (if using a laptop)

Pay:
$17.75/hr. + Uncapped Commissions

Training:
Paid & Mandatory Training (6 weeks) Schedule:
9:00 am - 5:30 pm MT Monday - Friday (NO WEEKENDS)

Why You'll Love It Here
* Clear career pathing throughout our Customer Care organization
* Paid holidays and flexible paid time away
* Employee/Friends/Family Discounts
* Medical/dental/vision/life coverage & 24/7 Medical Hotline
* 401(k) + Employer Match
* Employee Resource Groups

Safety:
Vivint enforces a safety culture whereby all employees have the responsibility for continuously developing and maintaining a safe working environment. Each new employee is responsible for completing all training requirements. Additionally, the employee must accept they have responsibility for maintaining the safety of themselves, their co-workers,and the public. Employees must adhere to all written and verbal instructions, promptly report and correct all hazards or unsafe conditions, question non-standard operations or unmitigated hazards, and provide feedback to management on all safety issues.

Our compensation reflects the cost of labor across several US geographic markets. Thebase pay for this position is $17.75. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience.

NRG Energy is committed to a drug and alcohol-free workplace. To the extent permitted by law and any applicable collective bargaining agreement, employees are subject to periodic random drug testing, and post-accident and reasonable suspicion drug and alcohol testing. EOE AA M/F/Protected Veteran Status/Disability. Level, Title and/or Salary may be adjusted based on the applicant's experience or skills.

EEO is the Law Poster(The poster can be found athttp://www.eeoc.gov/employers/upload/poster_screen_reader_optimized.pdf)

Official description on file with Talent.