Manager, Midlands Ambulance Services, FT

Essential Functions

• All team members are expected to be knowledgeable and compliant with Prisma Health's purpose: Inspire health. Serve with compassion. Be the difference.

• Manages transportation supervisors and oversee all drivers in various markets.

• Provides daily operational guidance. Lead, coach, and develop supervisors and drivers to promote safety, accountability, and participant-centered service.

• Coordinates with PACE leadership and other PACE departments (nursing, therapy, dietary, social work, etc.) to align transportation with participant care plans and operational priorities.

• Oversees resources to ensure appropriate utilization of all assets. Lead expansion initiatives including onboarding of new vehicles and staff.

• Assists with the development of technology ensuring department needs are managed and technical support is provided as needed.

• Responsible for and provides oversight of the dispatch software.

• Oversees daily routing, dispatch, and scheduling processes, ensuring optimization of routes and adherence to all scheduling policies.

• Manages fleet operations, ensuring preventative maintenance, inspections, and compliance.

• Ensures systems and staff maintain optimal operational readiness for scheduled and unscheduled/demand transports.

• Develops and presents operational reports (transport volumes, safety incidents. Staffing performance, etc.) to leadership.

• Monitors and manages transportation budgets, milage, fuel usage, and contracted vendor performance across both markets.

• Performs other duties as assigned.

Supervisory/Management Responsibilities

• Job has direct and/or indirect supervision of employees that may include budget input, hire/termination/disciplinary authority, and performance appraisal responsibility. Job will be considered a member of the management staff with direct reports in both the Upstate and Midlands Prisma Health locations.

Minimum Education

• Education - Bachelor's Degree in Emergency Management Services, Business, or Health Administration, or related fieldof study

• Experience - Five (5) years clinical experience in an emergency medical care and/or transportation management. Three (3) years supervisory experience.

In Lieu Of

• In lieu of education and experience detail above, an equivalent combination of work/education may be considered (i.e., High School Diploma or equivalent plus eight (8) years of experience).

Required Certifications, Registrations, Licenses

• National PARAMEDIC or EMT certification

• SC PARAMEDIC or EMT certification (Required for team members working in South Carolina)

• A valid driver's license; an acceptable motor vehicle record, as defined by the Acceptable Motor Vehicle Record (MVR) Chart; and proof of auto insurance.

Knowledge, Skills and Abilities

• Moderate computer skills and knowledge of dispatch software.

• Patient care (related to the EMS) skills

• Strong leadership, problem-solving, and communication skills.

• Basic cardiac life support and advanced cardiac life support skills

• Experience with fleet management software preferred.