Customer Service Representative - Full Time - On site - Medical Office Based

Location:Lee Health - Lee Physician Group Offices and Outpatient Rehab Locations

Department: LPG, Rehab Services

Work Type: Full Time

Shift: 1 - Schedules Vary by office/location - Recruiter will match you according to needs - must have full time availability for consideration

Minimum to Midpoint Pay Rate:$20.00 - $23.50 / hour

Ready to Start Your Medical Office Career in the New Year?

Becoming a Customer Service Representative with Lee Health is a fantastic opportunity to gain hands-on experience in a fast-paced medical practice environment while working for a trusted healthcare organization that pays above market!

Starting Pay: $20.00/hour

What Youll Do:

• Provide exceptional customer service in a medical office setting

• Work extensively on computers and practice management systems

• Engage in frequent patient-facing interactions

• Thrive in a high-volume, fast-paced environment

What Were Looking For:

• Enthusiastic, ambitious, and adaptable candidates

• Technically savvy and comfortable working on computers all day

• Strong communication skills and a passion for helping patients

Availability Requirements Please Read Carefully:

• FULL-TIME availability is required

• Monday through Friday availability is mandatory

• Some locations may require Saturday availability

• Any scheduling limitations must be clearly noted in the application questions

Interview Process:

• Interviews are conducted via WebEx

• Recruiters will discuss available locations and schedules during the interview

• Please download the WebEx app in advance and be prepared for your meeting

Application Requirements:

• Attach your most up-to-date resume

• Include complete employment dates

Why Join Lee Health? Benefits That Matter:

• Comprehensive medical, dental, and vision insurance

• Retirement plans with employer contributions

• Paid time off (PTO) and paid holidays

• Tuition reimbursement and career development opportunities

• Stable employment with a respected healthcare organization

• Opportunities for internal growth and advancement

If youre ready to kick-start your clerical career in healthcare and build a future with excellent pay, benefits, and growth opportunities, apply today and start your journey with Lee Health!

The Customer Service Representative position is responsible for providing excellent customer service in a team based environment for all aspects of patient business activity within the Practice/Department. Responsibilities include handling telephones, patient appointment scheduling, patient check-in, insurance verification, authorization, pre-certifications, referrals, and posting charges, initial collections, preparing well-coded and accurate billing and maintenance of medical records. Depending on the specific Practice/Department needs, this position may be required to manage the business services for workers compensation, commercial carriers, employee health and corporate accounts. Late hours, holidays and weekends may be required. Other duties as assigned by the Manager/Supervisor of the department.

Education: High School Diploma or GED Required.

Experience: Less than 1 Year Clerical/Administrative required. Insurance/Customer Service preferred.

Certification:BLS (Basic Life Support) certification required in Employee Health and may also be required at other locations within 90 days of hire.

License: N/A

Other: Requires excellent communication and interpersonal skills, IT/computer proficient, basic math, knowledge of insurance verification and medical billing helpful.

US:FL:Fort Myers