Service Coordinator

Are you a Service Coordinator looking to join one of the top companies in the Manufacturing industry?

Are you looking to further your career and grow?

Do you have experience in service coordination or a related role?

If you answered yes to those three questions, then apply today!

Acara Solutions is seeking highly qualified candidates to work onsite with our client in Austin, TX. Interested?

Here's what you'd do:

• Effectively quote, coordinate, and schedule on-site service activities to ensure customer expectations and commitments are met while delivering high-quality service.
• Provides support, information, prioritization, and coordination of assignments for field service personnel.
• Serves as the main point of contact for all service customers to ensure expectations are being met.
• Proactively follows up with customers regarding schedule planning and after completion of service visits to ensure a high level of satisfaction with the quality of work received.
• Handles decisions regarding the scheduling and movement of manpower and material.
• Schedules and dispatches field labor force to meet customer requests and expectations based upon the nature of the call, urgency, contractual obligation, available resources, and customer needs.
• Ensures all service requests and dispatches are well documented, coordinated, prioritized, and organized.
• Reviews, processes, and distributes all service documentation, including service orders, timesheets, packing slips, purchase orders, accounts payable vouchers, MTO's and RMTRs as assigned
• Assists in processing credit memos and collections.
• Assists in project profitability through cost containment procedures and processes.
• Maintains timely setup and completeness of related job folders as assigned.
• Utilizes, maintains, and updates all employee, service call, and customer information in SAP
• Utilizes, where appropriate, all features, including but not limited to service reporting, time stamping, etc.
• Be responsible for non-installed parts sales, including processing orders, pricing, and invoicing.

Here's what you'll get:

• Pay rate: $21.31/Hour.
• Hours: 40 Hours/Week
• Length: Temp (6 Months)

Sound like a good fit?

APPLY TODAY

About Acara Solutions

Acara is a premier recruiting and workforce solutions provider-we help companies compete for talent. With a legacy of experience in various industries worldwide, we partner with clients, listen to their needs, and customize visionary talent solutions that drive desired business outcomes. We leverage decades of experience to deliver contingent staffing, direct placement, executive search, and workforce services worldwide.

• High School Diploma or GED with 2 years of experience
• Minimum of 2 years of experience in service coordination or a related role.
• Minimum of 2 years of experience in customer service or client relations.

• Associate's Degree
• Familiarity or experience with building management systems, HVAC systems, Security Integration, and Lighting controls.
• Good organizational, interpersonal, verbal, and written communication skills
• Knowledgeable in Microsoft Office and business software systems (i.e., SAP)

Additional Information :

• Upon offer of employment, the individual will be subject to a background check and a drug screen.
• In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification form upon hire.
• Under the International Traffic in Arms Regulations (ITAR), all employees assigned to this client must provide documentation verifying their status as a "U.S. Person," as defined in ITAR clause 120.15. A U.S. Person is a protected individual under the anti-discrimination provisions of U.S. immigration laws.