Program Coordinator (73L)

Department: NUL Learning and Engagement
Salary/Grade: EXS/5

A well-qualified candidate within this department or unit has been identified and will be considered for the position alongside other qualified candidates identified through a competitive recruitment process. The University reserves its right to give priority consideration to internal qualified candidates.

Job Summary:

The Program Coordinator provides high level administrative support for the activities, events, programs, and projects of the Libraries Liaison Program, and contributes to the assessment of the program's goals and projects. The Northwestern Libraries Liaison Program connects the Libraries with its user constituency to advance research, teaching and learning at Northwestern. This position recommends goals, convenes meetings and peer-to-peer learning for liaison librarians, assesses the Liaison Program's ongoing performance, and administers operational functions. This position also coordinates, assists with planning, and evaluates the library workshop program and is the service lead for the Springshare software Library Research Guides, and works with others at the library to support other Springshare products, including Library Chat, LibInsight, LibAnswers, and LibCal.

Northwestern University has provided a pay range representing its good faith estimate of what the university reasonably expects to pay for the position. The pay offered to the selected candidate will be determined based on factors including (but not limited to) the experience and qualifications of the selected candidate including years since terminal degree, training, and field or discipline; departmental budget availability; internal comparators; and external market pay for comparable jobs.

The target budgeted minimum starting salary for this position is $56,000 - $64,473. This position is in a bargaining unit represented by the Service Employees International Union (SEIU), Local 73.

Specific Responsibilities:

Administration

• Manages day-to-day operations of the Library Liaison Program, Workshop Program, and Library Research Guides.
• Ensures that program/project mission, values, guidelines, policies & procedures are implemented & maintained.
• Manages design and development of Liaison Program databases; compiles & analyzes data; prepares reports.
• Reviews processes and recommends changes to incorporate technology as appropriate into administrative, and educational components.
• Identifies service improvement opportunities that will better enable program/project to achieve its goals and objectives.
• Acts as liaison to IT to ensure technology systems are properly installed & maintained.

Budgets & Financial

• Participates in budget preparation for Learning & Engagement programs.
• Maintains budget & associated analysis & reports.
• Troubleshoots problems; performs vendor/account research as needed; obtains additional information or provides instruction & guidance by phone, US- or e- mail from customers/vendors; corrects or escalates.

Communication, Outreach & Recruitment

• Develops coordinated, consistent marketing and brand messages for the program/project.
• Recommends changes to Northwestern Libraries website.
• Incorporates social media and networking into program/project aspects as appropriate.
• Creates and nurtures relationships with organizations to develop a network of enthusiastic organizations engaged via active participation in the success of program/project.
• Reviews market trends to recommend future plans to increase participation, engagement, etc.

Evaluation

• Observes program sessions and interacts with participants for purpose of gaining consumer insight, growing and strengthening program knowledge, and optimizing client satisfaction.
• Coordinates the collection, analysis & reporting of required information for surveys, review documents, public information documents, etc.
• Analyzes evaluation data from students, participants, etc. to assist in program/project development and updates. .

Events

• Coordinates and/or supports programming, educational, student, alumni, workshops, meetings, etc. including speakers, agendas, etc.
• Develops plans and arranges meetings, workshops, events, etc. designed to exchange information, promote research objectives, and to build internal and external relationships within NU.
• Ensures that event details including communication, venues, presenters, travel arrangements, materials, refreshments and technology are arranged and completed in an appropriate and timely manner.

Human Resources

• Coordinates all or portions of the student worker talent management lifecycle (sourcing, selecting, developing, coaching, rewarding, recognizing, managing information & optimizing talent.)

Program Development

• Manages program/project curriculum, seminars, presentations, workshops, learning experiences, chat rooms, websites, social networking, etc. based on goals/objectives.
• Manages academic quality and continued growth and expansion.
• Identifies & obtains external expertise as needed and works with content experts for current and new programs.
• Reviews programs/projects to increase efficiencies to support growth.
• Manages speaker selection, communication, and topic development.
• Leads program/project updates and improvements.

Strategic Planning

• Participates with area/unit senior staff in the conceptualization, development and presentation of materials used in functional operations.

Student Support

• Completes program/project logistical details such as scheduling, curriculum, facilities, technology, registration, enrollment, audits, etc.
• Participates in and/or supports new student activities.

Supervision

• Supervises student workers &/or provides work direction.
  

Miscellaneous

Performs other duties as assigned.

Minimum Qualifications: (Education and experience)

• Successful completion of a full 4-year course of study in an accredited college or university leading to a bachelor's or higher degree; OR appropriate combination of education and experience.
• 1 year program/project administration or other relevant experience.

Preferred Qualifications: (Education and experience)

• Work experience in an academic setting.
• Knowledge and experience of Alma or other integrated library systems/Library service platforms.
• Working knowledge of online survey and analysis tools.
• Strong customer service skills.
• Knowledge and experience with Microsoft office software; database creation and management.
• 5 years' library experience or other relevant experience required.
• Previous supervisory or project coordination experience.

Preferred Competencies: (Skills, knowledge, and abilities)

• Balances listening and talking; communicates effectively one-to-one; writes precise, well-organized emails, letters, and proposals; gives clear and manageable instructions.
• Ability and willingness to learn new computer applications quickly. Successfully uses multiple software programs independently.
• Works effectively in an environment in which the parameters may change daily.
• Experience working with and/or leading a project team.
• Ability to manage multiple tasks and projects simultaneously.
• Deals effectively, not just with concrete tangible issues, but also abstract conceptual matters.
• Plans, organizes, and schedules in an efficient, productive manner; anticipates contingencies and pays attention to detail; targets projects or initiatives that require special attention and focuses on key tasks when faced with limited time and/or resources.
• Exhibits energy and desire to achieve; takes action that no one has requested to improve or enhance job results and avoid problems.
• Ability to organize and present complicated information in a comprehensible format.
• Familiarity with data analysis tools and software.
  

Benefits:
At Northwestern, we are proud to provide meaningful, competitive, high-quality health care plans, retirement benefits, tuition discounts and more! Visit us at https://www.northwestern.edu/hr/benefits/index.html to learn more.

Work-Life and Wellness:
Northwestern offers comprehensive programs and services to help you and your family navigate life's challenges and opportunities, and adopt and maintain healthy lifestyles.
We support flexible work arrangements where possible and programs to help you locate and pay for quality, affordable childcare and senior/adult care. Visit us at https://www.northwestern.edu/hr/benefits/work-life/index.html to learn more.

Professional Growth & Development:
Northwestern supports employee career development in all circumstances whether your workspace is on campus or at home. If you're interested in developing your professional potential or continuing your formal education, we offer a variety of tools and resources. Visit us at https://www.northwestern.edu/hr/learning/index.html to learn more.

Northwestern University is an Equal Opportunity Employer and does not discriminate on the basis of protected characteristics, including disability and veteran status. View Northwestern's non-discrimination statement. Job applicants who wish to request an accommodation in the application or hiring process should contact the Office of Civil Rights and Title IX Compliance. View additional information on the accommodations process.

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