Job Opportunity
Job ID:52353 Positions Location: Lansing, MI Job Description General Purpose of Job: Perform
Description:
Positions Location: Lansing, MI
Job Description
General Purpose of Job: Perform general clerical duties associated with patient services to include: scheduling, greeting, admitting and discharging patients, answering all incoming phone calls, filing, and assisting with maintenance of medical records. Essential Duties: This job description is intended to cover the minimum essential duties assigned on a regular basis. Associates may be asked to perform additional duties as assigned by their leader. Leadership has the right to alter or modify the duties of the position.
- Greet, interact with, direct patients, visitors and others appropriately. Provide relevant information regarding department procedures, fees, and services. Facilitate referral to physicians and ancillary departments.
- Answer incoming calls, respond to inquiries or appropriately make referral within the department or outside the practice. Open, sort, review and distribute mail.
- Participate in compiling pertinent data for patient demographic records, admit and discharge patients, schedule appointments, refer for tests and other services and take phone notes.
- Complete required forms/reports and enter data into computer, for correct insurance billing. Tabulate receipts, following billing procedures.
- Maintain records/files, obtain authorization forms for services and release of records.
- Operate various standard and/or automated office equipment(computer, typewriter, calculator, telephone, intercom, photocopy machine and fax).
Assume preceptor role for new clerical assistant and/or new medical assistant clerical.
Job Requirements
| General Requirements |
* Demonstrates knowledge and maintains and respects patient right to privacy by following the HIPAA Privacy and Security policies and procedures. * Adheres to ICARE values and standards of behavior (Innovation, Compassion, Accountability, Respect, Excellence). * Role model behaviors that value the diversity of our associates, patients and customers and supports creating an environment that is inclusive, welcoming and respectful. * Communicates with patients, families and customers using AIDET (Acknowledge, Introduce, Duration, Explanation, Thank). * Works in a safe manner and promptly reports any hazards identified in the work environment or related to assigned responsibilities. |
| Work Experience |
* Six months experience in a health care office or similar setting. Preferred. * Medical terminology, diagnosis and procedure coding, insurance and basic accounting as obtained through successful completion of a course. Preferred. * Experience with an EMR. Preferred. |
| Education |
High school diploma or GED |
| Specialized Knowledge and Skills |
* Demonstrates knowledge of CRT keyboard to process transactions. Demonstrates keyboarding skills equivalent to 45 wpm * 80% accuracy in demographic input * Demonstrated excellent verbal and written communicaiton skills * Ability to work in an EMR |
University of Michigan Health is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected Veteran status. #LI-MA1
Job Family
Administrative/Clerical
Requirements:
| Shift |
Days |
| Degree Type / Education Level |
High School / GED |
| Status |
Part-time Non-Benefit Eligible |
| Facility |
Sparrow Medical Group |
| Experience Level |
New Grad |
|
Sparrow Health System
Jan 09, 2026