Lead Specialist Claims

Accelerate your career at RXO
RXO is a leading provider of transportation solutions. With cutting-edge technology at the center, we're revolutionizing the industry with our massive network and commitment to finding solutions for every challenge. We create more efficient ways for shippers and carriers to transport goods across North America.

As a Specialist, Claims at RXO, your attention to the small details and strong work ethic will ensure our operations continue to run smoothly and our customers receive superior service. Every employee is part of the team and plays an important role at RXO.

What your day-to-day will look like:

• Complete data entry and other tasks needed for claims received in US Mail or Email to support department operations
• Conclude cargo claims to meet individual, team, and company goals; process claims according to company policies and procedures
• Understand and qualify type of claims filed; investigate cargo claims for loss and damage to determine company liability and costs for damage or loss while protecting company and customer interests
• Understand and interpret legal limits of liability as stipulated in the contracts and applicable governing publications
• Communicate with Sales, Operations, and customers when needed regarding disposition of claims
• Compose professional claims correspondence
  Handle customer inquiries and complaints

At a minimum, you'll need:

• 1 year of experience as a cargo claims examiner, analyst, or other cargo claims experience
• Proficiency with Microsoft Word and Excel, with excellent typing and PC skills

It'd be great if you also have:

• Associates degree or an equivalent combination of education and experience
• Knowledge of Common Law Liability, Code of Federal Regulations, Rules and Tariffs, Transportation Contracts and Agreements, and the National Motor Freight Classification system
• Demonstrated ability to work under strict deadlines utilizing good planning and organizational skills
• Exceptional customer service skills
• Excellent written, verbal, and telephone communication skills

Does this sound like you? Check out what else RXO has to offer.

Why Join Us:

Our Benefits

• Competitive pay

• Paid time off includes: up to 8 holidays, up to 2 floating Diversity Days, Hourly: Earn up to 13 days PTO/ Salary: Earn up to 15 days PTO, up to 40 hours bereavement leave, up to 16 hours volunteer time, jury duty, at least 2 weeks family bonding leave, up to 40 hours prenatal care leave

• 401(k) retirement plan with up to 5% company match

• Insurance: health, prescription, dental, vision, basic and supplemental life, short and long-term disability, accidental death and personal loss, business travel, legal services, ID theft, accident, critical illness, hospital indemnity

• Employee Assistance Program (EAP)

• Tuition reimbursement, adoption assistance

• Tax-Advantaged Accounts: Health Savings Account, Health Care Flexible Spending Account, Dependent Care Flexible Spending Account, Commuter Spending Account

• Health Reimbursement Arrangement

Our Culture

Our values are the key to our unique culture and our ability to deliver for everyone we serve.

We do great things when we are inclusive and work together. To perform with excellence, we learn from one another, value diverse perspectives, operate safely and build strong relationships.

The Next Step
Ready to join our team? We'd love to hear from you. Fill out an application now and join our talent community to learn about future opportunities. We are proud to be an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. All applicants who receive a conditional offer of employment may be required to take and pass a pre-employment drug test. The above statements are not an exhaustive list of all required responsibilities, duties, and skills for this job classification. Review RXO's candidate privacy statement here and RXO's Privacy Notice to California Job Applicants here.