Guest Services Manager

Monday-Friday, 8:00 a.m.-5:00 p.m.; occasional nights and weekends

To learn more about the pay band for this branch and role, please see the Career Banding rates spreadsheet.

A global higher education leader in innovative teaching, research and public service, the University of North Carolina at Chapel Hill consistently ranks as one of the nation's top public universities. Known for its beautiful campus, world-class medical care, commitment to the arts and top athletic programs, Carolina is an ideal place to teach, work and learn.

One of the best college towns and best places to live in the United States, Chapel Hill has diverse social, cultural, recreation and professional opportunities that span the campus and community.

University employees can choose from a wide range of professional training opportunities for career growth, skill development and lifelong learning and enjoy exclusive perks for numerous retail, restaurant and performing arts discounts, savings on local child care centers and special rates on select campus events. UNC-Chapel Hill offers full-time employees a comprehensive benefits package, paid leave, and a variety of health, life and retirement plans and additional programs that support a healthy work/life balance.

Carolina Union Mission Statement:
The Carolina Union creates safe, engaging, and educational experiences that enable students to maximize their time at Carolina.

Carolina Union Purpose:
The many co-curricular programs, services and facilities supported by the Union are developed and operated with a focus to serve the students whose fees fund our organization and therefore are intended to impact the intellectual and experiential climate of the University and provide opportunities for campus members to engage in debate, conversation, interaction, and learning. Managed by 50 full time staff and over 185 student employees, the Carolina Union builds a sense of community as a unifying force on campus and provides students the space and resources needed to put theory into practice.

Event Services Purpose
Connecting the Carolina community through exceptional event services and vibrant facilities. Carolina Union Event Services is a team of passionate experts dedicated to ensuring all meetings and events meet their potential by delivering comprehensive scheduling and ticketing, innovative audio visuals, and welcoming environments.

The Guest Services Manager oversees the Carolina Union Welcome Desk, Carolina Union Ticketing Services, and Carolina Union Event Support. They are responsible for the completion of part-time student employee hiring, scheduling, staff development, area-specific budgets, and finance tasks related to ticketing services.

Bachelor's degree in business administration or a related discipline; or an equivalent combination of training and experience. All degrees must be received from appropriately accredited institutions.

* Knowledge of facility operations and conference planning.
* Familiarity with ticketing for events.
* Experience with Microsoft computer applications, 25Live or similar scheduling software, eTix of similar ticketing applications.
* Ability to manager part-time employees.

* Experience and supervision in a box office or ticketing operation.
* Experience working at a help desk to address guest needs.
* Experience in a college /university setting, with special preference for work experience in a college union.
* Working knowledge of the event planning and management as well as the ability to relate successfully in one-to-one and group situations with people representing a wide variety of backgrounds and interests.
* Excellent, highly developed communication skills and comfortability working with high-level and VIP clients.
* Ability to articulate clearly the planning needs of a diverse university population and know how to meet their needs by developing the event with the organization and guiding them to the successful completion of that event.
* Managerial, business, and financial skills to provide complete and accurate reservations and billing of events.
* Ability to work as part of a team to assess structural deficiencies and implement effective organizational solutions.
* Ability to assess individual students' needs to design and implement training that is intentional, measurable, and a clear benefit to both the employer and the employee.
* Demonstrated abilities in management, event planning, and full-time staff supervision.
* Experience with managing student employees in an environment committed to student learning.
* Experience and knowledge in managing conferences and major events.
* Knowledge of student development and learning.
* Knowledge of equipment used in presentation of events.
* Ability to prepare and manage budgets.

Requires a valid NC driver's license

Not Applicable.

If you experience any problems accessing the system or have questions about the application process, please contact the Office of Human Resources at (919) 843-2300 or send an email to employment@unc.edu

Please note: The Office of Human Resources will not be able to provide specific updates regarding position or application status.

The University is an equal opportunity employer and welcomes all to apply without regard to age, color, gender, gender expression, gender identity, genetic information, national origin, race, religion, sex, or sexual orientation. We encourage all qualified applicants to apply, including protected veterans and individuals with disabilities.