Student Services Specialist

Bachelor's degree; or an equivalent combination of training and experience.

All degrees must be received from appropriately accredited institutions.

• Establish guidelines for students to enhance their performance and retention in their programs at the ECE Department. Develop programs with acceptable outcome levels for student development.
• Communicate and work with students to gain understanding of a commitment to set work standards, processes, and procedures.
• Provide ongoing feedback to students on expectations and identify and suggest areas of improvement.
• Create and facilitate learning opportunities that include active participation, networking with colleagues in other organizations and attending in-house training on related systems operations.
• Provide directional input on student services.

• Recognize adverse situations and develop appropriate solutions that are consistent with the facts, constraints and relevant policies.
• Be knowledgeable about student program details and the curriculum.
• Communicate status and exception requests with students and faculty.
• Know and use effective approaches for choosing courses of action and developing appropriate solutions and reaching conclusions.
• Analyze and synthesize relevant policies and legislation and apply them across a variety of situations.

• Facilitate procedures for collecting, reviewing and utilizing student information that pertains to recruiting, admission, orientation, registration and retention.
• Update Undergraduate Bulletins, Curriculum Guides, COGs.
• Coordinate and manage a broad scope of work operations and processes to meet programmatic expectations and outcomes.

• Coordinate and administer undergraduate students' professional and social activities for their retention and timely graduation.
• Manage and monitor these activities and assess their impact on the student experience.
• Provide student services including academic advising related activities as assigned.
• Inform and advise students on program requirements and processes.
• Identify and understand student service issues, client needs, and matters of a recurring nature to effectively address and resolve the issue.
• Initiate creative programming to engage student participation.
• Collect, research, and analyze information for processing, monitoring, or measuring data.
• Develop internal processes and prioritizes workload.
• Generate non-standard reports.
• Function as a team member of the COE student service specialist team.
• Conduct training for groups and individuals.

• Develop activities to encourage effective working relationships with and among students, parents, faculty and staff and other external entities such as industrial partners and the alumni.
• Advise students on academic and administrative questions effectively.
• Interact in person and respond to written inquiries via email and communicates with students regarding deadlines, status and other specific needs.
• Understand the needs of students and recognize how decisions impact other program areas in the College and University.
• Develop and maintain effective working relationships with students in order to initiate, facilitate and complete work in the ECE Department.
• Interpret policies and makes decisions within delegated authority when responding to requests and non-standard issues.
• Recognize how individual decisions impact other program areas and their goals.
• Employ de-escalation techniques and conflict management strategies when appropriate.
• Understand the role of students, faculty, staff, donors, parents, and visitors in their unique environments.

• Develop and manage procedures for data collecting, organizing, filing, and reporting of all activities and responsibilities associated with the position.
• Maintain records for current students while maintaining appropriate confidentiality.
• Compiles statistics for ECE Department records, surveys, annual reports and program reviews: enrollment, graduation and demographics.
• Perform research, data collection, and analysis of information, and report writing.
• Utilize, reconcile, and manipulate data from various internal and external software systems.
• Apply an in-depth knowledge of program specialty or multiple program areas to improve existing programs or develop new programs.

• Establish guidelines for students to enhance their performance and retention in their programs at the ECE Department.
• Develop programs with acceptable outcome levels for student development.
• Review work of student workers and staff upon completion to assess and solve problems.
• Review accomplishments of the ECE student services unit over a short-range period to ensure that performance and service meet the required standards.

• Accrued Vacation and Sick Leave for Eligible Employees
• Community Service Leave
• Aetna - State Health Benefits of North Carolina
• NCFlex - Vision, Dental, Flexible Spending Account, Life Insurance and more
• 12 Paid Holidays
• Teachers and State Employees Retirement System (TSERS)
• Optional Supplemental Plans - 401k, 403b, 457b and 457
• Employee Assistance Program (EAP)
• Campus Recreation Center Discount
• University Bookstore Discount