Direct Sales Manager - Wilsonville, OR

Summary

The Direct Sales Manager has a wide variety of responsibilities inclusive of managing a sales call center. directly and indirectly oversees the execution of the sales goals for inside sales. They provide guidance (goals, incentives, PFPs) and supervision to direct sales supervisors and reps. This position will partner with key functional groups across the company to develop and analyze performance metrics and maximize the productivity of resources, both people and technology.

Primary Responsibilities:

• Achieve sales and distribution goals by executing against the monthly, quarterly and annual business objectives and company/supplier initiatives.
• Ensure execution of company goals and priorities to maintain a high level of customer service and supplier satisfaction to account base.
• Administer, educate and train employees to ensure the execution of company goals and priorities.
• Interact respectfully and maintain dialog with inter-company departments, suppliers and customers.
• Provide reporting to various company functions regarding sales and call center statistics
• Maintain a high level of industry knowledge regarding the call center
• Monitor competitive activity and communicate strategies
• Recommend and execute special promotions as needed and/or directed.
• Adhere to all state liquor laws and regulations.
• Recruit, train, supervise and evaluate department staff.
• Complete all other tasks or projects assigned.
• Always Demonstrate behaviors consistent with those of the Company's Core Values.

Key Competencies:

• Proven experience as call center manager or similar position
• Experience in customer service
• Strong sense of accountability
• Ability to develop and motivate staff to achieve maximum potential
• Knowledge of performance evaluation and customer service metrics
• Solid understanding of reporting and budgeting procedures
• Experience in basic financial analysis (cost-effectiveness, cost-benefit, etc.)
• High proficiency in MS Office and call center equipment/software programs
• Excellent organizational, time management, and leadership skills with problem-solving ability
• Lean, Six Sigma, or Continuous Improvement training
• Certified Call Center Manager (e.g. CCCM) or equivalent qualification is a plus
• General knowledge of industry products.
• Excellent communication skills, strong public speaking ability/experience and excellent writing skills
• Ability to develop strong relationships with internal and external customers
• Ability to work alone while managing multiple tasks and meet deadlines

People Management:

• This position will manage call center personnel.

Work Environment:

• Work is indoors in a professional office environment.

Physical Demands:

• Must be able to drive and operate a vehicle

Expected Hours of Work:

• This is a full-time position. Days/hours of work vary and may include weekends.

Travel:

• Ability to travel throughout the day and potentially overnight for meetings.

Required Education and Experience:

• Ten (10) years of previous sales or call center experience
• Five (5) years of previous leadership experience
• High School diploma or GED required
• Must be at least 21 years old

Preferred Education and Experience:

• Bachelor's or advanced degree
• Technical/ IT experience preferably working with Telephony & CRM
• Certified Call Center Manager (e.g. CCCM) or equivalent qualification is a plus