Operations Manager

Fillauer is a global leader in orthotic and prosthetic innovation that empowers clinicians and patients to achieve their best functional outcomes. With manufacturing and R&D locations in Tennessee, Utah, and Sweden, Fillauer supports a strong upper limb product line, a robust offering of prosthetic feet, a variety of orthotic devices, and a collection of tools, equipment, components, and materials. Founded over a century ago, Fillauer is dedicated to helping individuals with limb loss and limited mobility return to daily activities and achieve new heights. We are an equal opportunity employer and value diversity at our company.

We are seeking an experienced Operations Manager to lead the day-to-day operations of our prosthetic manufacturing facility in Chattanooga, TN. This role is critical in ensuring smooth production across our machine shop - where raw materials are transformed into precision components through CNC machining, milling, turning, finishing, and hook fabrication - and our assembly department, which produces high-quality prosthetic devices, components, recreational therapy devices, and specialized equipment such as ovens and Trautman machines. This role spans production, quality, and technical operations, with clear accountability for environment, health, safety, on-time delivery, cost of goods sold, and margin. The Operations Manager will identify and manage constraints, implement effective performance measures, and foster a culture of collaboration and continuous improvement. Ability to align operations with organizational goals through clear communication, accountability, and innovation will be key to driving success.

Direct daily operations of assembly and machine shop (CNC, milling, turning, finishing) departments.
• Supervise and mentor production managers, supervisors, machinists, and assembly technicians.
• Foster a culture of safety, quality, and continuous improvement.
• Evaluate employee performance by tracking key performance indicators (KPIs).
• Plan, schedule, and coordinate machining and assembly workflows to meet production deadlines.
• Production management ensuring optimal utilization of equipment, materials, and labor resources.
• Oversee preventative maintenance programs for machinery and tools.
• Enforce quality control measures to meet medical device manufacturing standards (ISO 13485, FDA compliance).
• Identify and implement process improvements to reduce waste, improve throughput, and enhance product consistency.
• Introduce lean manufacturing and Six Sigma methodologies where applicable.
• Collaborate with engineering, quality, procurement, and logistics teams to ensure smooth production flow.
• Manage budget (labor, materials, overhead); track cost of goods sold, absorption, and variance; deliver to margin and cashflow targets; present KPI dashboards to executive leadership.
• Demonstrate strong analytical skills, including expertise in Budget and P&L management, to drive informed decisions that enhance operational performance.
• Develop a deep understanding of all processes and part families to build a strong foundation for effective leadership.
• Lead the development and implementation of manufacturing best practices, standard operating procedures, and process improvements.
• Drive escalation and resolution of critical operational and project issues, ensuring timely and effective solutions.
• Ensure compliance with environment, health, and safety programs across machine shop and assembly areas; verify proper lockout/tagout procedures, PPE usage, and OSHA-aligned practices; oversee and confirm preventative maintenance activities are carried out as scheduled.

• Bachelor's degree in manufacturing, engineering, or related discipline, OR an equivalent combination of education and work experience.
• 5+ years of operations management experience in precision machining and/or medical device manufacturing.
• Strong knowledge of CNC machining, metal fabrication, and assembly processes.
• Proven leadership, problem-solving, and organizational skills.
• Proficiency with ERP/MRP systems and production scheduling tools.
• Detail-orientated with a commitment to quality.
• Strong interpersonal and team-building skills.
• Ability to manage multiple priorities in a fast-paced environment.
• Analytical thinker with a focus on process improvement.
• Proficient in Microsoft Office (Word, Excel, Outlook, etc.)
• Lean and Continuous Improvement (e.g., Six Sigma), ERP/MRP proficiency, production planning, cost accounting literacy.

• Act with integrity in all ways and at all times, remaining honest, transparent, and respectful in all relationships.
• Keep the patient at the center of everything that you do, building lifelong trust.
• Foster open collaboration and constructive dialogue with everyone around you.
• Continuously innovate new solutions, influencing and responding to change.
• Focus on superior outcomes, and calibrate work processes for outstanding results.

• Competitive Compensation Packages
• 8 Paid National Holidays & 4 additional Floating Holidays
• PTO that includes Vacation and Sick time
• Medical, Dental, and Vision Benefits
• 401k Savings and Retirement Plan
• Paid Parental Bonding Leave for New Parents
• Flexible Work Schedules and Part-time Opportunities
• Generous Employee Referral Bonus Program
• Mentorship Programs- Mentor and Mentee
• Student Loan Repayment Assistance by Location
• Relocation Assistance
• Regional & National traveling CPO/CO/CP opportunities
• Volunteering for Local and National events such as Hanger's BAKA Bootcamp and EmpowerFest

Hanger, Inc. is committed to providing equal employment opportunity in all aspects of the employer-employee relationship. All conditions and privileges of employment are administered to all employees without discrimination or harassment because of race, religious creed, color, age, sex, sexual orientation, gender identity, national origin, religion, marital status, medical condition, physical or mental disability, military service, pregnancy, childbirth and related medical conditions, special disabled veteran status, or any other classification protected by federal, state, and local laws and ordinances. The company will comply with all applicable state or local fair employment laws that forbid discrimination or harassment on the basis of other protected characteristics. Retaliation against any employee for filing or supporting a complaint of discrimination or harassment is prohibited.

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