S4 Hana Master Data Governance - Customer Service

Requisition ID: 34528

At Terumo Blood and Cell Technologies, our 8,000+ global associates proud to come to work each day, knowing that what we do impacts the lives of patients around the world. For Terumo, for Everyone, Everywhere.

We make medical devices and related products that are used to collect, separate, manufacture and process various components of blood and cells. With our innovative technologies and service offerings, we touch a patient's life every second of every day and are committed to continuing to increase the number of patients we serve. Advancing healthcare with heart.

With some of the best and brightest minds in the industry, an unmatched global footprint, comprehensive benefits and a distinct culture, Terumo Blood and Cell Technologies is a great place to work, grow and be part of a team that is focused on making a difference. Join us and help shape wherever we go next. You create your future and ours.

S4/Hana Master Data Governance Business SME - OTC (Order to Cash)

JOB SUMMARY:

We are seeking an experienced internal SAP Data Analyst professional to serve as a Master Data Governance Subject Matter Expert (SME) for the company's global SAP S/4HANA implementation. This role provides a unique opportunity to develop and shape the future-state of Global Master Data Management across the Operations footprint.

As the SME, you will represent MDG from a global Operations standpoint in designing, testing, and deploying SAP S/4HANA solutions, ensuring alignment with both operational needs and strategic business objectives. This is a high-impact role ideal for someone with a proven track record in master data management, transformation, and cross-functional collaboration.

This role requires a detailed understanding of the master data processes and the integration points to other ERP modules. It will collaborate with stakeholders across all levels of the organization and will ensure business requirements are attained through process and system standardization. This role sits as part of an integrated group encompassing both IT and system integrator experts in implementing the most optimal master data management solution.

ESSENTIAL DUTIES:

• Represent the Commercial function in global design sessions related to core MDG processes and dependencies/hand offs with other business processes such as , R2R. and other business applications such as Service Max and Salesforce.
• Provide expert knowledge of existing processes and known pain points to inform and help determine global solution design.
• Collaborate with project team members and system integrators to define and validate future-state processes aligned with global standards.
• Ensure functional and technical system designs meet business needs, compliance requirements, and reporting standards.
• Participate in testing activities such as user acceptance testing (UAT), data validation, and cutover planning to ensure successful deployment.
• Support change management efforts by contributing to training, communication, and user readiness strategies.
• Act as a liaison between the ERP project teams to troubleshoot issues, escalate risks, and support resolution activities.
• Deliver regular project updates to ensure milestones are communicated and achieved.
• Ensure post-go-live process adoption, system utilization, and continuous improvement across business units.

MINIMUM QUALIFICATION REQUIREMENTS:

Education:

Bachelor's degree or an equivalent of education preferred or equivalent of education and experience sufficient to successfully perform the essential functions of the job may be considered.

Experience:

• Experience in the medical device or pharmaceutical industry preferred.

• Minimum 5 years of experience in master data management role.

• Advanced user of SAP and experience of SAP transactions.
• Strong working knowledge of Salesforce (SFDC), including account hierarchy management, data validation, and integration touchpoints with SAP.
• Experience working cross-functionally within project teams or business process improvement initiatives.

• Demonstrated ability to understand SAP at both the process and configuration/data levels.
• Strong written and verbal communication skills for effective collaboration across all organizational levels.
• Demonstrated experience in business transformation, systems implementation, or process optimization.
• Team-oriented with excellent collaboration and interpersonal skills.
• Comfortable operating in a dynamic, project-driven environment with competing priorities.
• Willingness to commit a full allocation of time for a minimum of 2 years to support the transformation project over its lifecycle.

Target Pay Range:$93,100.00to$116,400.00 -Salary to be determined by the education, experience, knowledge, skills, and abilities of the applicant, internal equity, and alignment with market data
Target Bonus on Base:7.0%

At Terumo Blood and Cell Technologies, we provide competitive total reward offerings that consist of compensation, benefits, recognition, along with a wealth of other well-being, work-life and recognition programs which support in unlocking the potential for you and your family.Included in our expansive list of benefits offerings are multiple group medical, dental and vision plans, a robust wellness program, life insurance and disability coverages, also a variety of voluntary programs such as group accident, hospital indemnity, critical illness, pet insurance and much more.To help you save for retirement, we offer a 401(k) plan with a matching contribution and for work-life balance we have vacation and sick time programs for associates.For us, it's about protecting the personal welfare of our associates and their families, helping to achieve personal goals and offering those extra touches for convenience, security and overall peace of mind.

• Terumo Blood and Cell Technologies is part of Terumo Group, founded in 1921 and headquartered in Tokyo, Japan.
• In 2024, Terumo Blood and Cell Technologies reached $1.5 billion in revenue.
• We employ nearly 8,000 associates globally, with global headquarters in Lakewood, CO, U.S., and regional headquarters in Brussels, Buenos Aires, Singapore and Tokyo.
• We manufacture devices, disposable sets and solutions at our facilities in Belgium, India, Japan, Northern Ireland, the U.S. and Vietnam. Our global presence enables us to serve customers in more than 130 countries.
• Our core values help set our direction, guide our actions and keep us true to our corporate mission of contributing to society through healthcare.
  
  
  
  • Respect - Appreciative of others
  • Integrity - Guided by our mission
  • Care - Empathetic to patients
  • Quality - Committed to excellence
  • Creativity - Striving for innovation
  
  
  
  
• We contribute to the Leukemia and Lymphoma Society (LLS), raising $2.4 million USD since 2025.

We are proud to be an Equal Opportunity Affirmative Action Employer. All applicants will be afforded equal opportunity without discrimination because of race, color, religion, sex, gender identity or expression, sexual orientation, marital status, order of protection status, national origin or ancestry, citizenship status, age, physical or mental disability unrelated to ability, military status or an unfavorable discharge from military service.

Terumo Blood and Cell Technologies is committed to providing a safe, healthy and secure working environment.Our Colorado campus locations are tobacco-free workplaces, and we maintain a drug-free workplace and perform pre-employment substance abuse testing and detailed background verification.