MUSEUM PROGRAM COORDINATOR - 01172026-74492

Job Information

LOCATION OF (1) POSITION(S) TO BE FILLED: TENNESSEE STATE MUSEUM, TSM ADMINISTREATIVE OPERATIONS, DAVIDSON COUNTY

This position requires a criminal background check. Therefore, you may be required to provide information about your criminal history in order to be considered for this position.

Qualifications

Education and Experience: Graduation from an accredited college or university with a bachelor's degree and one year of experience in one or a combination of the following: managing a museum or historic site; providing tours or programs in a museum or historic site; classifying and researching artifacts in a museum collection; acquiring or storing museum artifacts; any professional work in elementary or secondary education; or related field.

Substitution of Experience for Education: Qualifying experience in one or a combination of the following may substitute for the required education to a maximum of four years: any professional work in elementary or secondary education; managing a museum or historic site; providing tours in a museum or historic site; classifying and researching artifacts in a museum collection; or acquiring or storing museum artifacts; or related field (e.g., experience equivalent to one year of full-time work in one or a combination of the above listed fields may substitute for one year of the required education).

Necessary Special Qualifications: Complete a background clearance application which includes releasing all records involving any criminal history and a valid motor vehicle operator's license is required.

Examination Method: Education and Experience,100%, for Preferred Service positions.

Overview

Under direct supervision, the Museum Program Coordinator is responsible for coordinating and managing specific programs or projects within the education & public programs department. An employee in this class may coordinate programs such as managing the field trip, museum and capitol historical tour/ educational programs, conducts professional public contact, and informational outreach utilizing Tennessee history. This class differs for the Museum Assistant Chief in the latter will assist in developing procedures, evaluating activities and services within that division.

Responsibilities

1. Assists with the development, coordination, and management of a specific educational programs, events, or exhibits including school field trips, outreach programs, and on-site tours and programs of the museum and capitol.
2. Responsible for scheduling the daily functions of specific educational programs could include field trip reservations, capitol tours, outreach programs and events, and public programs.
3. Assists with the recording and reporting visitation data for particular programs and services of the education department. This could include field trip visitation, traveling trunks, teacher workshops, capitol tours, and visitation. and evaluates the success of museum programs.
4. Assists with developing and delivering evaluation strategies to measure visitor and customer satisfaction and reports that data to department leadership.
5. Assists with supervising and scheduling of museum program assistant for tours, and front facing customer service position within the Education Department ensuring customer service and quality control.
6. Assists with researching, writing, and developing historical content for educational curriculum, program planning, and exhibit development.
7. Assists with developing and delivering thoroughly researched, historically accurate, and audience engaging tours, talks, and public lectures on behalf of the museum and state capitol.
8. Responsible for maintaining a geographical and working knowledge of Tennessee history and culture through various means of professional development and is considered a subject matter expert.
9. May perform supervisory duties including hiring, training, evaluations, developing direct reports, performance coaching, and other administrative functions in compliance with guidelines provided by the Tennessee Department of Human Resources.

Competencies (KSA's)

Competencies:
1. Decision Quality
2. Instills Trust
3. Communicates Effectively
4. Directs Work
5. Customer Focus

Knowledges:
1. History and Archeology
2. Administration and Management

Skills:
1. Judgment and Decision Making
2. Active Learning and Listening
3. Time Management
4. Speaking
5. Service Orientation

Abilities:
1. Written Comprehension

Tools & Equipment

1. Personal Computer
2. Copier/Scanner
3. Telephone
4. MS Office Software
5. Motor Vehicle

TN Driver Standards

State of Tennessee positions that may involve driving responsibilities require candidates to meet the following minimum driver qualifications:

• A valid driver's license
• For the past five years, the candidate's driver record must not have record of the following violations: driving under the influence (DUI), reckless driving, license suspension for moving violations, more than 4 moving violations.

Please include your Driver's License Information under the Licenses and Certifications section of your application.

**Agencies may allow an exception based on other factors.