Contact Center Specialist
 Parkland Health and Hospital System (PHHS) | |
 United States, Texas, Dallas | |
| 5201 Harry Hines Boulevard (Show on map) | |
 Jan 17, 2026 | |
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Location: Mockingbird Towers 3rd FLR
Primary Purpose Identifies caller's needs, obtains/verifies relevant information and routes call to the most appropriate site whether internal or external to Parkland Health & Hospital System. MINIMUM SPECIFICATIONS Education: -None. Experience: -Must have one year of customer service experience. Equivalent Education and/or Experience: -May have an equivalent combination of education and/or experience in lieu of specific education and/or experience as stated above. Certification/Registration/Licensure: -None. Skills or Special Abilities: -Must be bilingual (Spanish). -Must successfully pass the Spanish Language Oral Skills Assessment examination prior to employment. -Must demonstrate ability to type 20 words-per-minute with a maximum of 3 errors. -Must successfully pass a pre-employment spelling test with a minimum score of 85%. -Must successfully pass a customer service skills test with a minimum score of 80%. -Must be able to communicate effectively in English to include but not limited to communication via telephone, overhead paging and in person. -Must be able to demonstrate a working knowledge of personal computers, and standard office equipment. -Must be able to communicate effectively with patients, families and hospital staff in accordance with established policies and procedures. -Must be able to solve problems within established policies and procedures. -Must demonstrate a positive demeanor, good verbal and written communication skills. -Must be able to successfully complete additional job related training when offered. -Must be able to function in a team environment. Requisition ID: 985345 | |