Clinical Experience Manager - Radiologist

There has never been a more exciting and pivotal time to work in healthcare at Microsoft. Our Health & Life Sciences Solutions organization is an interdisciplinary team of product managers, designers, engineers, and medical professionals who are designing,developingand deploying next-generation, AI-infused healthcare solutions for healthcare organizations.

The candidate for this role will be driven by their passion forbothhealthcare and AI, and a desire to make a bigger global impact with their clinicalexpertise, by applying their knowledge to support the development of AI-led Diagnostic healthcare solutions to drive positive outcomes.We are seeking individuals with deep, hands-on experience in the end-to-end radiologist workflow -- includingworklistprioritization,context setting andstudy interpretation, reporting, clinical guidelines alignment and clinical decision-making, as well as qualityassurance.Candidates will have firsthand knowledge of the day-to-day challenges faced by radiologists.

As aClinical Experience Manager-Radiologist, you will be an integral member of a team within HLS Solutions that is working to reimagine the Radiologist experience, and help enrich their workflow withinnovative, healthcare-oriented AI-led solutions.

As a Clinical Subject Matter Expert, you'll strive to ensure clinical excellence in every aspect of product design and delivery and leading projects critical to the product's success. Using your clinical expertise, you will also help develop guidelines, requirements and benchmarks for our AI research teams and application product management teams.

You'll also play an integral role in driving customer obsession in the product organization. You'll work closely with customers and the Product team to triage customer feedback, provide clinical context, and concisely communicate actionable product feedback to relevant internal teams -- improving customer satisfaction and further propelling our Diagnostics solutions to produce valuable outcomes for the radiologist community.

Microsoft's mission is to empower every person and every organization on the planet to achieve more. As employees, we come together with a growth mindset, innovate to empower others, and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.

Responsibilities:
We are looking for passionate people with a healthy mix of both Radiology / Imaging clinicalexpertiseas well as proven program management experience, who can serve as a strategic clinical expertfor our cross-functional teams.Candidates should be able to translate radiologist pain points into actionable product insights, help shape and guide AI model development,and help understand how AI can be intelligently infused into each step of the radiologist's workflow to enhance efficiency, accuracy, and patient outcomes.

Responsibilities include:

• Supporting AI Model Development & Evaluation- Collaborate with Research to support AI model prompt development through guideline/requirementsand benchmark definition, test and improve model outputs, helpassessmodel drift, provide clinical annotation and feedback to enhance model quality

• Customer Feedback, Engagement & Product Adoption-Maintaindeep engagement with end usersand theirfeedback, helpingdriveoptimaluse and adoption of our products, especially during Preview programs, and represent HLS Diagnostics at industry events to both gather feedback and evangelize our portfolio.

• Internal Cross-Functional Collaboration & Education- Serve as a thought partner and clinical expert across engineering, product, research,designand support to help bolster knowledge and understanding of the Radiology workflow and user needs and translate user pain points into actionable product improvement opportunities for the team.

• Regulatory Awareness and Compliance- Stay abreast of evolving industry regulations and compliance considerations and drive these requirements into our product development considerations.

• Coordinate priorities and work direction across the Clinical SMEteam

• Embodyourcultureandvalues.

Minimum Qualifications:

• Bachelor's Degree in Computer Science, Engineering, Data Science, Math, Business, or related field AND 4+ years of experience in engineering, radiology, product/technical program management, data analysis, or product development,
  • OR equivalent experience.

• Current knowledge of health documentation standards and Radiology reporting workflows.

• Experience in a radiology reporting setting, including image interpretation and report authorship.

Other Requirements:

Abilityto meet Microsoft,customerand/or government security screening requirementsarerequiredfor this role. These requirements include, but are not limited to, the following specialized security screenings:

• Microsoft Cloud Background Check: This position will berequiredto pass the Microsoft Cloud background check upon hire/transfer and every two years thereafter.

Preferred Qualifications:

• Expertise ofradiology reporting standards and workflows is essential, and experience conducting preliminary study reads and/or authoring radiology reports is highly desired.

• BC/BE Radiologist or equivalent, and/or 1+ experience as a medical professional in a radiology reporting setting

• Healthcare AI or related technology experience, with a practiced knowledge of AI and prompt engineering with LLMs

• Proficient communication skills, both written and oral, with the ability to succinctly share information and adapt messaging based on audience

• Driven to innovatenew solutions, and comfortable with the notion to fail fast and pivot when needed, with the ability to quickly reflectandaction on feedback.

• Comfortable working with distributed teams

• Experience in sourcing, evaluating, and applying medical guidelines to medical AI development

• Supplemental education or equivalent experience in healthcare AI or healthcare technology / IT

• Aligned to building a collaborative product culture where product, engineering, customer success, and design support, listen to, and respectfully challenge each other to get to the final product

#Health&LifeScience #hlss #MSCareerEvents25

Customer Experience Program Mgmt IC4 - The typical base pay range for this role across the U.S. is USD $119,800 - $234,700 per year. There is a different range applicable to specific work locations, within the San Francisco Bay area and New York City metropolitan area, and the base pay range for this role in those locations is USD $158,400 - $258,000 per year.

Certain roles may be eligible for benefits and other compensation. Find additional benefits and pay information here:
https://careers.microsoft.com/us/en/us-corporate-pay

This position will be open for a minimum of 5 days, with applications accepted on an ongoing basis until the position is filled.

Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance with religious accommodations and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations.