New

D365 Techno Functional Analyst

TEKsystems
$40.00 - $55.00 / hr
life insurance, sick time, 401(k), retirement plan
United States, Indiana, Carmel
Jan 20, 2026
Top Skills' Details D365 Functional Analyst will: * Gather and document business requirements * Translate business needs into functional specifications * Configure and test D365 modules * Collaborate with technical teams for custom development * Provide user support and training * Drive continuous improvement and system adoption. Description requirements on configurations, data quality experience is needed. Experience within a government tenant of a CRM would be a bonus. There is flex on the rate, the engagement might need to shorten to fit a higher rate to stay within the budget Dynamics 365/more recent version of CRM needed Location preference is onsite in Carmel and then in Eagan or Little Rock to remote but open to remote for the right candidate. Most CRM's are in Carmel. There is not a box to convert right now but conversion or extension is possible. May be adding POSITION OVERVIEW As a customer experience business analyst, you will support the organization's customer experience initiatives by analyzing, specifying, proposing and partnering with business area leaders and subject matter experts to define solutions using knowledge and expertise around the Microsoft Dynamics (D365) - Customer Engagement system. D365 Functional Analyst will: * Gather and document business requirements * Translate business needs into functional specifications * Configure and test D365 modules * Collaborate with technical teams for custom development * Provide user support and training * Drive continuous improvement and system adoption. ESSENTIAL CAPABILITIES AND RESPONSIBILITIES * Partner with Customer Experience team members to research and document customer experience and business area needs * Support initiatives to collect and manage customer insight data * Capable of providing gap analysis and needs assessments to uncover business needs * Able to elicit and identify project requirements from end users * Responsible for validating requirements by providing option comparisons and justifications * Provide Microsoft Dynamics D365 system configuration support based on changing business needs * Assist in system analysis, design, development, and testing activities related to D365 configuration and development; proficient in testing to ensure successful execution and appropriate application of solutions * Creation of project documentation to include user reference manuals, training deliverables, business requirements documentation, test scripts and work product validation * Accountable for self-organization and tracking completion of assigned tasks including successful delivery of assigned project milestones * Excellent organizational, verbal and written communication skills * Strong communication skills with an ability to present results to all levels of the organization * Contribute to performance and process improvements within the department that will maintain efficient and effective delivery of service for customers * Effectively solve problems consistent with standards, practices, policies, procedures, regulations, and/or law * Compliance with all processes, procedures, and standards applicable to the position including (but not limited to): SOC 1 (Service Organization Controls 1), CIP (Critical Infrastructure Protection), Change Management, Tariff (Open Access Transmission, Energy and Operating Reserve Markets Tariff), FERC (Federal Energy Regulatory Commission), NERC (North American Electric Reliability Corporation), U.S. Department of Homeland Security, and NAESB (North American Energy Standards Board) * Complete all other duties as assigned Candidates with 1 or more of these will be preferred over those that don't have: Microsoft Certified: Dynamics 365 Fundamentals (CRM) Microsoft Certified: Power Platform Fundamentals Microsoft Certified: Power Platform Functional Consultant Associate Microsoft Certified: Dynamics 365 Customer Service Functional Consultant Associate BONUS: Azure Fundamentals Top Skills Details Functional analysis,D365,Configurations Job Type & Location This is a Contract position based out of Carmel, IN. Pay and BenefitsThe pay range for this position is $40.00 - $55.00/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: * Medical, dental & vision * Critical Illness, Accident, and Hospital * 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available * Life Insurance (Voluntary Life & AD&D for the employee and dependents) * Short and long-term disability * Health Spending Account (HSA) * Transportation benefits * Employee Assistance Program * Time Off/Leave (PTO, Vacation or Sick Leave) Workplace TypeThis is a fully remote position. Application DeadlineThis position is anticipated to close on Jan 31, 2026. h4>About TEKsystems: We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. About TEKsystems and TEKsystems Global Services We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com. The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.