Personnel Security Assistant - Help Desk

Protection Strategies, Inc. (PSI)

FPS - Personnel Security Assistant / Help Desk Support

Location: Springfield, VA (On-site 5 days per week required)

About PSI

Protection Strategies, Inc. (PSI) is a Service-Disabled Veteran-Owned Small Business providing security solutions and personnel security expertise to the U.S. Government. We are mission-driven, people-focused, and committed to safeguarding our clients' interests with integrity and innovation.

Why Join PSI

At PSI, People First, Mission Always isn't just a motto-it's how we operate. We offer a collaborative, purpose-driven environment where your work supports critical government missions. Your dedication to safety and security is valued and recognized within our mission-driven culture.

Benefits Include

Medical, Dental, Vision, Telemedicine, 401(k) Retirement Plan, Tuition Assistance, Wellness Programs, Employee Assistance Programs, GoodRx, Commuter Benefits, Disability Products, and Flexible Spending Accounts (HSA/HRA).

Position Overview

The Personnel Security Assistant / Help Desk Support role provides customer service and administrative support for personnel security case processing. Responsibilities include reviewing investigative forms for completeness and accuracy, assisting applicants with e-QIP requests, and coordinating follow-ups with requesting or investigating offices to resolve missing or incorrect information.

This position may require the employee to come into the office as little as one (1) day per week or as much as five (5) days per week, based on mission needs.

Key Responsibilities

• Receive telephone calls and respond to incoming email messages submitted through the Customer Service web address
• Review e-QIP requests online and provide technical assistance to applicants
• Prepare, submit, monitor, and update computer tracking systems concerning appropriate case material
• Coordinate follow-up communication with requesting or investigating offices to resolve information gaps
• Perform additional duties as assigned

Qualifications

• Minimum of three (3) years of directly related experience performing administrative support in personnel security functions such as e-QIP/eAPP, SF-85, and SF-86, including reviewing investigative forms
• Proficiency in Microsoft Office applications including Word, Access, Excel, and PowerPoint
• Strong written and verbal communication skills commensurate with the position

EEO Statement

We are an equal opportunity employer. All qualified applicants will be considered without discrimination based on race, color, religion, sex, national origin, age, disability, or protected veteran status. Employment offers will be contingent on passing a pre-employment drug screen.

Practical AI Application

• Applies AI tools to streamline workflows, enhance decision-making, and improve outcomes
• Understands the strengths and limitations of AI systems and exercises sound judgment in their use
• Continuously explores new AI capabilities and integrates them into day-to-day work where appropriate
• Uses AI in alignment with company and customer-specific policies, data privacy standards, and ethical guidelines
• Exercises discretion when using AI with sensitive or proprietary information
• Demonstrates awareness of bias, accuracy, and risk considerations when leveraging AI tools