Preventative Maintenance Technician

Position Mission: To provide the service and support necessary to maintain our retail coffeehouses in a first-class condition through preventative maintenance installations and repair support in our Southeast region. This position will require 60-70% travel and operates with a high level of independence, professionalism, and accountability.

Responsibilities Include, but are not limited to:

• Complete regularly scheduled preventative maintenance on equipment within retail coffeehouses including espresso/brewing, HVAC and refrigeration. This includes, but is not limited to:

• Communication with stores.

• Responsible for independently managing scheduling based on needs of the business.

• Tracking and maintaining equipment data.

• Maintain spare parts inventory and orders parts as required.

• Evaluate equipment to assess for repairs or replacement as needed.

• Provide trouble shooting support for store operations on equipment issues.

• Provide direct service support to the retail stores for repair and maintenance needs for day-to-day operations as well as emergency needs.

• Coordinate repairs through 3rd party service providers identified during scheduled maintenance.

• Identify repair trends and issues.

• Install and de-install equipment.

• Transport to and from supplier, storage and coffee house.

• Travel between stores as assigned.

• Independently manage daily and weekly service schedules to meet business and operational needs.

Required Knowledge, Skills & Abilities:

• Must be able to communicate effectively with individuals of differing knowledge levels (vendors, sub-contractors, operations management, corporate staff, etc.).

• Excellent customer service skills.

• Strong management capabilities to maintain control of activities of contractors, suppliers, job supervisors and numerous projects.

• Good time management skills with a proven ability to set and maintain schedules.

• Must be highly motivated, able to prioritize multiple tasks, organize work to meet deadlines and multiple requests.

• Detail oriented with strong organizational skills.

• Able to take direction from multiple sources and follow through multi-step project steps/procedures consistently.

• Knowledgeable/experienced with restaurant/food service equipment as well as mechanical, electrical and plumbing building systems.

• Must possess clear written and verbal communications.

• Adhere to company policies, programs, and work rules and maintain confidential information.

• Perform work in a timely and professional manner.

• Able to work independently; self-directed, and results driven.

• Able to take direction and follow through multi-step project steps/procedures consistently.

• Proven track record of successfully managing multiple priorities in a fast paced work environment.

• Basic understanding of mechanical, electrical and plumbing building systems.

• Basic computer skills including Microsoft Office programs.

• Valid driver's license in good standing.

• Possess a reliable work vehicle able to transport a ladder necessary for roof access as well as tools, parts and filters.

• Able to provide basic service tools.

Education/Training/Experience:

Required:

• Minimum of 2 years' experience servicing restaurant equipment (experience with espresso and brewing equipment is a plus) as well as experience maintaining mechanical, electrical and plumbing systems.

Preferred:

• Certification in refrigeration preferred.

Physical Demands:

The physical demands for this position are sits, stands, bends, and lifts/carries up to 150lbs, handling up to 300lbs, climb ladders, accesses equipment and moves continually during working hours. These physical requirements may be accomplished with or without reasonable accommodations.

The duties of this position may change from time to time. Caribou reserves the right to add or delete duties and responsibilities at the discretion of Caribou or its managers. This job description is intended to describe the general level of work being performed. It is not intended to be all-inclusive.

Caribou Coffee Company is proud to be Equal Opportunity Employers of Minorities, Women, Protected Veterans, and individuals with Disabilities and do not discriminate based on gender identity or sexual orientation.