Manager, Research

Who We Are

We are Tennis! The USTA (United States Tennis Association) is the national governing body for the sport of tennis and the leader in promoting and developing the sport's growth on every level in the United States, from local communities to the crown jewel of the professional game, the US Open.

Why Work for the USTA?

We are a passionate team of staff and volunteers focused on growing the sport of tennis and making it accessible to all. We are committed to removing barriers and creating opportunities for ALL to participate. Don't know tennis? Don't worry, you can still find yourself in the game!

Success requires technical proficiency in survey platforms, strong attention to detail, and the ability to translate research data into meaningful insights for business partners.

Program, test, launch, and monitor surveys in Medallia and other survey platforms.
• Manage intake, documentation, and execution of research requests across the organization.
• Collaborate with internal stakeholders to finalize questionnaire design, logic, and required data outputs.
• Produce dashboards and reports summarizing research findings in visually compelling, easy-to-use formats.
• Maintain standardized survey templates, dashboards, and workflows to ensure consistency and efficiency.
• Conduct initial data checks, quality control reviews, and fieldwork monitoring to ensure data accuracy.
• Support Research team with sample frame development, data cleaning, coding, and basic analysis.
• Share dashboards and insights with internal clients; ensure partners understand how to use research tools for decision-making.
• Manage relationships with survey platform vendors and third-party research partners.
• Ensure compliance with research best practices, data privacy, and data governance standards.

• Bachelor's degree in Research, Psychology, Marketing, Statistics, or related field.
• 3-5 years of experience in survey programming, market research, or insights analytics.
• Proficiency in Medallia or similar enterprise survey platforms strongly preferred.
• Strong project management and organization skills.
• Ability to summarize complex research into clear insights for non-technical audiences.
• Experience with dashboarding tools (Tableau, Power BI, Medallia dashboards).
• Passion for the tennis or sports industry is a plus.
• This position is designated as "hybrid/flex" in Orlando and may allow for both remote and on-site work. Any such position must meet the current USTA hybrid/flex requirements as updated from time to time. Please consult HR for the most current policy. This position is considered exempt

At the USTA, we know people are our most important asset. For this reason, we offer a comprehensive benefits package designed to meet the needs of a diverse workforce!

• Flexibility: Our Hybrid with Flexibility approach combines a balance of remote working with in-office collaboration to spark teamwork and creativity.
• Comprehensive benefits designed to meet your unique needs: Medical, dental, vision, access to doctors virtually, a flexible spending account to manage your health and dependent care expenses, and life and disability insurance are a small part of our offerings.
• Time to recharge and energize: Generous paid time off policy - including vacation, sick, personal, and paid holidays, parental leave, and a paid winter recess.
• Plan for your future financially and professionally: 401(k) with employer matching (up to 6.5%), promotional and growth opportunities, Learning and Development programs to learn on the job, and up to $5,000 for tuition reimbursement.
• Mental and emotional wellness: Resources for overall well-being, including mental health and meditation benefits.
• Other cool perks: A personalized health management program, pet insurance, commuter benefits, identity theft protection, discounts with our network of partners, and fun events are just a few of the optional benefits available.

The expected range for the base salary for this position is $85,000-$100,000. This range does not include any additional pay or benefits for which a person may qualify. The actual base salary offered is determined by several variables, including, as appropriate, the applicant's qualifications for the position, the years of relevant experience, their unique skills, and the location from which they will be performing the job.

We strongly encourage you to apply if you're interested; we'd love to learn how you can "serve" our team with your unique experience!

USTA is dedicated to providing equal employment opportunities for all individuals, regardless of age, disability, national origin, race, color, religion, sex, sexual orientation, gender, gender identity, or expression, pregnancy, veteran status, marital status, family status, alienage or citizenship status, creed, genetic information, or any other status protected by applicable federal, state, or local law.