New

Technical Customer Service Representative - $21/HR

TEKsystems
$21.00 / hr
life insurance, sick time, 401(k), retirement plan
United States, Wisconsin, Delavan
Jan 20, 2026
Description This position is responsible for providing world class customer service to customers. This is done by providing end-to-end customer support by promptly responding to inquiries regarding warranty, technical advice and problem solving. One is supporting the Canada market and the other two are supporting retail (where people might buy them at Lowe's, Menards, Home Depot) and they are doing self-installations. ESSENTIAL DUTIES AND RESPONSIBILITIES: * Answer calls and emails in a courteous and professional manner while always ensuring sufficient phone queue coverage. * Perform troubleshooting of product performance and application related inquires. * Coordinate warranty returns (RGAs) in accordance with company policies. * Accurately evaluate returned product with an understanding of what is or is not considered warranty, using this information to update quality records accordingly in SAP and CAR systems. * Effectively communicate with cross-functional teams on a regular basis. * Create product replacement orders or issue credit to customer accounts whenever applicable. * Attend ongoing internal training to obtain technical knowledge of products to adequately address customer questions. * Conduct product evaluation trainings internally and externally. Minimal travel may be required. * Develop, implement, and maintain training materials as needed. * Provide day-to-day problem resolution, especially through effective communications (via phone and email); this position is accountable for managing incoming mail and providing timely responses. * Assist customers with product related questions. * Accurately document & record technical support calls in Salesforce.com. * Perform other tasks and duties as assigned. Qualifications 1+ year of professional office setting experience #priorityeast Job Type & LocationThis is a Contract to Hire position based out of Delavan, WI. Pay and BenefitsThe pay range for this position is $21.00 - $21.00/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: * Medical, dental & vision * Critical Illness, Accident, and Hospital * 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available * Life Insurance (Voluntary Life & AD&D for the employee and dependents) * Short and long-term disability * Health Spending Account (HSA) * Transportation benefits * Employee Assistance Program * Time Off/Leave (PTO, Vacation or Sick Leave) Workplace TypeThis is a hybrid position in Delavan,WI. Application DeadlineThis position is anticipated to close on Jan 27, 2026. h4>About TEKsystems: We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. About TEKsystems and TEKsystems Global Services We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com. The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.