Senior Software Engineer

Intelligent Conversation and Communication Cloud (IC3) at Microsoft is developing the next generation of collaboration and communication products that will revolutionize both consumer and enterprise communications. Our products, including Teams and Azure Communication Services, integrate audio, voice and messaging communication modalities across multiple devices and platforms.

As a Senior Software Engineer in IC3, you will be responsible for building frameworks and systems to monitor and maintain performance targets across the client media platform. You will interface with partner teams across the organization to drive performance initiatives that ensure customers maintain an exceptional experience. This opportunity will allow you to make broad positive impact across IC3 calling and media stack, establish best practices for benchmarking and performance optimization and work with individuals across multiple disciplines.

Microsoft's mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others, and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.

• Collaborates with appropriate stakeholders to determine requirements for a scenario.
• Drives identification of dependencies and the development of architecture and design documents.
• Creates, implements, optimizes, debugs, refactors, and reuses code to establish and/or improve performance and maintainability, effectiveness of a system.
• Leverages subject-matter expertise of product features and partners with appropriate stakeholders (e.g., project managers) to drive creation of comprehensive project plans, including granular work-items and release processes.
• Acts as a Designated Responsible Individual (DRI) and guides other engineers by developing and following the playbook, working on call to monitor our products and systems for degradation, downtime, or interruptions.
• Effectively communicates with stakeholders about status and initiates actions to mitigate ongoing issues.
• Proactively seeks to expand their knowledge, adopts appropriate new technical solutions and patterns in order to improve availability, reliability, efficiency, observability, and performance of products at scale.

• Bachelor's Degree in Computer Science or related technical field AND 4+ years technical engineering experience with coding in languages including, but not limited to, C, C++, C#, Java, or Python
  • OR equivalent experience.
• 2+ years of experience building design documents for large scale systems.
• 2+ years of experience with performance analysis or benchmarking tools.

Other Requirements:

Ability to meet Microsoft, customer and/or government security screening requirements are required for this role. These requirements include but are not limited to the following specialized security screenings:

• Microsoft Cloud Background Check: This position will be required to pass the Microsoft Cloud background check upon hire/transfer and every two years thereafter.