Spiro Strategic Manager Operations

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THIS IS A REMOTE OPPORTUNITY IN THE US.

Company Overview

This is Spiro. A strategically-led, creatively-driven, leading global experiential agency. We exist to cultivate powerful brand connections through the channel of experiential. We believe strong global communities are empowered by diversity, inclusion & belonging.

Where data-informed creative meets advanced digital solutions, we boldly go where no experience has gone before. As Spiro*nauts, we are born storytellers & story makers; fearless dreamers of the "what if;" and pioneers of innovation in our craft. Together, we launch brands into their experiential orbit through the power of Brand Gravity.

Learn more about who we are here!

Position Overview

The Strategic Operations Manager I&D proactively manages and coordinates all aspects of show site production in I&D operations for specific large program accounts, while also scheduling, assigning and training other lead managers to do the same. This individual delivers of the highest level of hassle-free customer service in the most efficient manner possible.

Responsibilities

• Proactively develop and manage project action plans for specific large corporate accounts.
• Takes the role of a show site project manager.
• Ensure project and show margins are met or exceeded.
• Communicate with local operations teams that handle I&D jobs.
• Work with Sales and the VP of Install Dismantle in building teams around specific projects and leads.
• Work with I&D Ops Managers/Supervisors to oversee entire show portfolio, suggest appropriate course of action and address any issues that arise.
• Review and approve labor calls and staffing plans to ensure alignment with the project action plan, the estimator budget, and service requirements.
• Where necessary attend the, "I&D Job Launch Meetings" with sales team and/or clients.
• Oversee all I&D show site operations through consistent contact with the Ops Managers/Supervisors and Leads.
• Proactively develop and recommend process improvements to the I&D DOO and SOM team.
• Ensure accurate show site record keeping in order to capture all LOB revenue.
• Work with the AE's, AM's and Ops Teams to actively manage customer satisfaction.
• Work with I&D Operations Team to further understand GES shortcomings and look for areas of improvement.
• Serve as the point person regarding all customer property management procedures.
• Help attract, train and retain future strategic operations managers by building relationships on the show floor. Introduce and suggest new talent to local managers for use on future shows.
• Strategic Operations Manager Scheduling, Tracking & Management.
• Administer performance appraisals in conjunction with the Performance Management Program.
• Suggest equipment and inventory which can reduce labor expenditures, improve productivity, etc.
• Ensure compliance with OHSA, DOT and safety requirements.
• Other duties as assigned by the VP & RDOO I&D Services.

Qualifications

We understand the importance of transferrable skills and a diverse perspective, so if you do not fit all these requirements, we still want to hear from you and encourage you to apply!

• College degree or equivalent level of industry experience preferred.
• Seven (7) to ten (10) years in an Install & Dismantle environment, experience inclusive of management/supervisory functions as well as direct contact with large corporate accounts and relationship building.
• Prior supervisory/management experience within a unionized environment preferred.
• Demonstrated leadership capacity with successful experience leading a team.
• Ability to manage across a region.
• Successful experience managing in highly complex environments with multiple stakeholders, both internally and externally.
• Demonstrated labor relations management experience.
• Typically requires the ability to sit for long periods of time.
• Requires normal use of computer hardware.
• Ability to work well in a sometimes loud or otherwise uncomfortable atmosphere due to show floor inconsistencies.
• Ability to perform physical duties of I&D if the need arises.
• Move and transport materials.
• Stand for long periods of time while supervising a E&D/I&D project.
• Reasonable accommodations may be made to enable individuals with disabilities to perform the position's essential functions.
• Travel required (Approx. 50%).
• Typically performs work on the tradeshow floor, in noisy and crowded areas.
• Frequently encounters uncomfortable temperatures, dust and/or other conditions.
• Requires working both alone and with others in a team atmosphere.
• Requires working with union and non-union employees.

Attributes

• Strong customer service skills.
• Results-oriented, with a focus on project efficiency.
• Excellent organizational and communication skills.
• Detail-oriented.
• Action-oriented.

Benefits

• Remote Environment
• Full Benefits Package
• 401K Vesting Immediately
• Psychological Safety
• Diversity, Inclusivity, and Belonging Culture
• Employee Led Resource Groups
• Spiro*YOU Professional Development & Learning Programs
• Employee Events

Our Process

Our interview process is hand crafted to our roles. In general, you can expect to have an initial phone interview with our talent acquisition team and thereafter video interviews with team members and your future manager. We welcome candidates to view our social medial channels and website to extend the conversation beyond the responsibilities of the role. Once you have completed the interview process, we conduct a criminal background check, where applicable by law.