Inside Sales Representative II

Amsoil is currently seeking an Inside Sales Representative II.

Basic Functions/job summary:

Inside Sales Representatives drive AMSOIL sales growth within Dealer Sales business channels (Retail/Commercial). This is accomplished while performing three basic functions:

• Build strong relationships with Dealers coaching them on channel value proposition and benefits, service opportunities, resolve problems and identify product growth opportunities with accounts.
• Work directly with accounts regarding orders, production needs, delivery, special product requests/needs.
• Expand customer base by making initial contact with leads, introducing them to the AMSOIL program and benefits with the goal of transitioning them to a buying customer.

Examples of Work Performed / Essential Functions:

• Support Dealers with servicing accounts and building sales
  
  
  
  • Interact with Dealers mentoring them on ways to effectively service accounts, communicate with accounts, share program benefits and value proposition of channel.
  • Work closely with Dealers on larger accounts that have unique inventory or service needs.
  • Proactively contact Dealers using call campaigns to coach them on business building ideas. (new product launches, discount eligibility, account purchase behavior, promotions, etc.)
  • Support Dealer in working with an account on use of dispensing equipment, Oil Analysis or other unique service requests.
  • Recap Dealer and account interactions in CRM for future reference of other AMSOIL team members.
  
  
  
  
• Work closely with accounts to provide excellent service
  
  
  
  • Build relationship with accounts sharing relevant information about their account, order, program benefits, promotions, discounts etc.
  • Troubleshoot customer issues working with internal partners to resolve concerns.
  • Act as key contact for larger accounts to process purchase orders and track shipments ensuring customer expectations are met.
  • Identify product expansion opportunities and discuss with account/Dealer.
  • Proactively manage large account product orders ensuring package size and quantity is in appropriate DC at the right time.
  • Utilize AMSOIL resources to answer customers' program and technical questions.
  • Communicate relevant account interactions with Dealers to ensure alignment on account needs and service.
  • Document account and Dealer communication in CRM.
  
  
  
  
• Reach out to leads and convert to new AMSOIL customer:
  
  
  
  • Reach out to all self-registered accounts to introduce AMSOIL, gain an understanding of their business, support in setting up accounts, provide product recommendations and process first order.
  • Follow up as needed with application, account credit or tax exemption.
  • Assign self-registered new accounts to certified AMSOIL Dealers to ensure a great hand-off for Dealer to service the customer.
  
  
  
  
• Program Enhancements
  
  
  
  • Share ideas for promotional events for accounts, enhancements to program benefits, etc.
  • Share ideas on additional training needs for Dealers regarding sales skills, business building ideas, products and program value proposition.
  • Share ideas for topics for Dealer webinars
  
  
  
  
• Additional Responsibilities:
  
  
  
  • Use multiple systems to access customer account information including: CRM, JDE, Dealer Zone, SPS, etc.
  • Participate in account onsite visits as requested or needed
  
  
  
  

Minimum Qualifications:

Education and Experience:

• High School Diploma or equivalent required.
• 3+ years of experience in various service and sales roles or combined years of experience and business-related education.

Benefits:

• Paid time off and paid holidays each year
• Employee bonus program
• 401(k) with company match
• Paid life, short-term disability, and long-term disability insurance
• Competitive health benefits
• Health savings account (HSA) and flexible spending account (FSA) options
• Affordable group dental, vision, critical illness, and accident insurance
• Employee discount on product
• Corporate gym membership